ICT Service Delivery Lead

Westernport Water; Ventnor; Sur place; AUD 94 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible work options

Health and wellbeing program

Onsite parking

Résumé du poste

Westernport Water is seeking an experienced ICT Service Delivery Lead to drive the delivery and continual improvement of our technology capability across the organisation. You will ensure reliable, secure ICT services, infrastructure, business systems and digital platforms, aligned with strategic priorities and customer needs.

You will lead the ICT team, manage vendors, govern projects and guide cybersecurity, risk management and regulatory compliance, delivering measurable improvements for

Qualifications

• Relevant tertiary qualification in information technology, computer science, business systems or related discipline, or equivalent professional experience.
• Experience leading ICT service delivery with competing priorities and high quality standards.
• Proven ability to assess and optimise technology platforms and deliver improvements.
• Experience leading BAU and high-profile ICT projects with governance and risk management.
• Expertise across ICT environments including cybersecurity, cloud technologies and service management.
• Strong communication and stakeholder engagement to translate tech into business value.

Responsabilités

• Lead day-to-day ICT operations and service delivery to support priorities.
• Provide leadership to the ICT team, set priorities and drive continuous improvement.
• Oversee business systems, infrastructure, cloud services, and digital platforms.
• Lead ICT projects, upgrades, integrations and digital initiatives with governance.
• Manage ICT providers and contracted services with strong performance and security.
• Contribute to ICT strategies, planning, budgeting and compliance efforts.

Connaissances

ICT leadership

Service delivery

Project governance

Stakeholder engagement

Cloud technologies

Cybersecurity

Communication

Formation

Tertiary IT qualification or equivalent

Description du poste

Westernport Water's core functions are to provide drinking water, recycled water and wastewater services to properties and communities throughout our district.

We are one of 18 water corporations operating and reporting to the State Government of Victoria.

We are responsible for servicing 23,688 customers from 27 townships across an area covering 300 square kilometres, encompassing Millowl (Phillip Island) and mainland communities from The Gurdies to Archies Creek.

The region has one of the highest ratios of visitors to residents of any destination in Australia. During peak periods, there can be approximately 120 visitors to every resident.

ICT Service Delivery Lead OCT 26

About the Corporation

Westernport Water leads through collaboration and innovation to deliver sustainable drinking water, recycled water, and wastewater services that improve the health and liveability of our community.

We offer our staff

• Flexible work options, including monthly RDOs and 9-day fortnights for full-time employees
• A range of provisions to support work/life balance including access to request purchased leave
• Unique opportunities for staff to develop capability and contribute to the strategic objectives of the organisation
• Innovative systems and processes for a safe and welcoming workplace,
• A highly regarded health and wellbeing program, including a health and wellbeing subsidy (eligibility criteria applies)
• Tailored workplace adjustments to help you perform at your best - whether during the recruitment process or in your role
• We foster a positive, culturally safe environment and an engaged workforce, aligned with our values of ‘Care, Courage and Commitment'
• Accessible onsite parking for our employees at all our sites including at our head office in Newhaven, Phillip Island Victoria.
  

About the role

ICT Service Delivery Lead - Ongoing, Full Time
Band 6 $93,804 - $120,062

Westernport Water is seeking a skilled and motivated Senior Advisor ICT to lead the delivery and ongoing improvement of the corporation's technology capability. You'll play a key role in ensuring our ICT services, infrastructure, business systems and digital platforms are reliable, secure and fit for purpose, while supporting organisational priorities and delivering better outcomes for our people and customers.

We're looking for an experienced ICT professional who brings strong technical knowledge, project management capability and a genuine customer and stakeholder focus. You'll build effective relationships across the business and with service providers, understand business needs, manage technology services and projects, and turn opportunities into practical technology solutions that make a real difference.

Key Responsibility Areas

• Lead day-to-day ICT operations and service delivery, ensuring technology services effectively support organisational priorities and operational requirements.
• Provide leadership and direction to the ICT team, setting priorities, supporting capability development, managing performance and promoting a customer-focused, collaborative and continuous improvement culture.
• Oversee business systems, infrastructure, cloud services, end-user technologies and digital platforms, working with stakeholders and service providers to improve technology capability, optimise existing systems and identify opportunities to leverage AI.
• Lead and coordinate high-level and business-as-usual ICT projects, including system improvements, technology upgrades, integrations and digital initiatives, ensuring alignment with organisational priorities.
• Manage ICT service providers and contracted technology services, ensuring effective governance, service performance, issue resolution and the secure, reliable and resilient delivery of ICT services.
• Contribute to ICT strategies, roadmaps, policies, standards and operational frameworks, providing advice on technology opportunities, risks and investment decisions while supporting cybersecurity, information protection and regulatory compliance.
• Maintain ICT governance, documentation, asset management and reporting practices, contribute to planning, budgeting and risk management, and support employee training, technology capability development, continuous improvement and compliance with organisational policies, values and safety obligations.
  

Qualifications and Experience

• Relevant tertiary qualification in information technology, computer science, business systems or a related discipline, or equivalent demonstrated professional experience.
• Significant experience in ICT leadership and service delivery, including managing teams, competing priorities and the performance, availability, security and quality of technology services.
• Demonstrated experience assessing and optimising technology platforms, identifying opportunities for improvement and delivering solutions that enhance business capability, efficiency, service quality and user experience.
• Proven experience leading business-as-usual (BAU) and high-profile ICT projects, technology transformation and continuous improvement initiatives, including project governance, risk management and stakeholder engagement.
• Demonstrated expertise across contemporary ICT environments, including business systems, infrastructure, cybersecurity, cloud technologies, ICT governance and service management.
• Highly developed communication, analytical and problem-solving skills, with the ability to provide strategic advice, engage and influence stakeholders, resolve complex ICT issues and translate technology capabilities into practical business outcomes.

For your application to be considered, please respond to the following Key Selection Criteria

• Relevant tertiary qualification in information technology, computer science, business systems or a related discipline, or equivalent demonstrated equivalent professional experience.
• Demonstrated capacity to assess and optimise existing technology platforms, identify opportunities for improvement, and deliver solutions that enhance business capability, efficiency, service quality and user experience.
• Demonstrated ICT leadership and service delivery capability, with experience leading teams, setting priorities, managing competing demands and maintaining accountability for the performance, availability, security and quality of technology services.
• Demonstrated experience leading complex and high-profile ICT projects, technology transformation and continuous improvement initiatives, with strong capability in project governance, risk management, stakeholder engagement and delivery assurance.

Applications Close 15 November 2026- Applications will be reviewed, and interviews may be conducted on a rolling basis prior to the closing date. Early submission is encouraged.

Westernport Water is committed to building and maintaining a team of talented, enthusiastic people who foster a culture of inclusion and are as diverse as the community we serve. We celebrate and support differences in the workplace for the benefit of our employees and our community. We share a belief that work is more rewarding when we are accepted and valued for our differences, not judged by them. We all have something to contribute, and it's this contribution that makes for a great organisation and fulfilling career.

We strongly encourage applications from Aboriginal and Torres Strait Islander people, members of the LGBTIQA+ community, and people from culturally diverse backgrounds. We offer reasonable adjustments for applicants with disabilities.

We are an efficient Water Corporation consistently providing cost-effective, safe and reliable products and services to the communities we serve, today and tomorrow.

We would like to acknowledge that we are located on the traditional lands of the Boonwurrung peoples. The Boonwurrung peoples played an important role over thousands of years in managing the resources here on Phillip Island, or Millowl as it was traditionally known, and we think it’s fitting that we acknowledge them as we go about continuing to manage the water resources here today.

Source: This is an extract from the company's own website.

We are an efficient Water Corporation consistently providing cost-effective, safe and reliable products and services to the communities we serve, today and tomorrow.

We would like to acknowledge that we are located on the traditional lands of the Boonwurrung peoples. The Boonwurrung peoples played an important role over thousands of years in managing the resources here on Phillip Island, or Millowl as it was traditionally known, and we think it’s fitting that we acknowledge them as we go about continuing to manage the water resources here today.

Source: This is an extract from the company's own website.