ICT Retail Application and Site Support

St Vincent de Paul Society Victoria; City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Travel allowance

Not-for-profit salary packaging

Job summary

St Vincent de Paul Society Victoria in Box Hill is seeking a Retail Application and On‑Site Support Specialist to back our store technology environment, ensuring reliable POS, EFTPOS, hardware, software and retail platforms with hands‑on ICT support across the store network.

You’ll troubleshoot issues, work with stakeholders and external vendors, deploy equipment via Microsoft Intune, and participate in rotating weekend on‑call with time in lieu.

Qualifications

• 2+ years’ experience in ICT support or retail tech role.
• Experience supporting POS, EFTPOS, hardware, software and network connectivity.
• Strong troubleshooting across hardware, software and applications.
• Knowledge of Dynamics 365, Business Central and CRM platforms.
• Experience with Shopify and Omnivore is highly regarded.
• Excellent communication and stakeholder management skills.
• Valid driver’s license and ability to travel to retail locations.

Responsibilities

• Manage and support retail applications including POS, EFTPOS and store tech.
• Provide remote and on-site ICT support across retail locations.
• Troubleshoot hardware, software, network and internet issues.
• Configure and deploy ICT equipment and enrol devices via Microsoft Intune
• Collaborate with stakeholders and external vendors to resolve issues.
• Support testing and implementation of new systems and integrations.
• Maintain ICT processes and service delivery.
• Participate in rotating weekend on-call support roster.
• Contribute to continuous improvement of the retail tech environment.

Skills

Retail ICT support

Troubleshooting

Stakeholder management

Remote work

On-site support

Education

Relevant ICT qualification

Tools

Microsoft Dynamics 365

Business Central

CRM platforms

Shopify

Omnivore

Microsoft Intune

Job description

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Box Hill

Work type

Full-time, Ongoing

Hourly rate

Competitive Salary + Tax reducing salary package

Working model

On-Site

Make a real difference

About the role

The Retail Application and On‑Site Support Specialist plays a key role in supporting and improving our retail technology environment, ensuring our stores have reliable systems and responsive ICT support.

With a strong focus on retail applications and technology, you’ll manage and support systems including POS, EFTPOS, hardware, software and other retail platforms, while also providing hands‑on technical support across our store network.

Acting as a key ICT contact for Retail, you’ll work closely with internal stakeholders and external vendors to troubleshoot issues, improve systems and processes, and support the implementation of new technology.

This role requires travel to retail and regional locations as needed, with a travel allowance provided. You’ll also participate in a rotating weekend support roster, typically during retail trading hours, with Time in Lieu and applicable allowances provided.

About you

You’re a practical and solutions-focused ICT professional who enjoys combining technical problem-solving with stakeholder engagement. Comfortable working both remotely and on‑site, you can communicate technical information clearly and confidently to people with varying levels of technical knowledge.

You will bring:

• 2+ years’ experience in a similar ICT support or retail technology role and/or a relevant qualification
• Experience supporting retail technology, including POS, EFTPOS, hardware, software and network connectivity
• Strong troubleshooting and problem-solving skills across hardware, software and applications
• Knowledge of Microsoft Dynamics 365, Business Central and CRM platforms
• Experience with Shopify and Omnivore is highly regarded
• Strong communication and stakeholder management skills, including working with third‑party vendors
• The ability to manage competing priorities, work independently and take a proactive approach
• A valid driver’s licence and flexibility to travel to retail and regional locations as required
• Alignment with the values and mission of the St Vincent de Paul Society

Key Responsibilities

• Manage and support retail applications, including POS, EFTPOS and other store technology
• Provide remote and on‑site ICT support across retail locations
• Troubleshoot hardware, software, network and internet issues
• Configure and deploy ICT equipment and enrol devices through Microsoft Intune
• Work with internal stakeholders and external vendors to resolve issues and improve retail technology
• Support the testing and implementation of new systems, applications and integrations
• Maintain and improve ICT processes, procedures and service delivery
• Participate in the rotating weekend on‑call support roster
• Contribute to continuous improvement across the retail technology environment

Why join Vinnies?

• Not for profit salary packaging – increases your take‑home pay
• Make an impact – support over 300,000 Victorians each year