ICT Officer: Field & Desk Support (Flexible)

Great Ocean Road Coast and Parks Authority; Torquay; On-site; AUD 70,000 - 100,000; Full time

Job summary

The Great Ocean Road Coast and Parks Authority (GORCAPA) seeks an ICT Officer to keep staff connected across our coastal workplaces. You will deliver first-line support, manage Microsoft 365 services and oversee device management to ensure productive operations.

You'll travel to sites along the Great Ocean Road, support staff onsite and remotely, and contribute to a secure, reliable technology environment across diverse locations.

Qualifications

• Experience in a service desk, desktop support or ICT support role.
• Experience supporting Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive.
• Practical experience with Entra ID (Azure AD), Intune and device management technologies.
• Strong troubleshooting skills across Windows and mobile devices, printers and peripherals.
• Understanding of networking fundamentals including LAN, Wi‑Fi and VPN connectivity.
• Knowledge of ICT security practices including patching, MFA and access controls.

Responsibilities

• Provide responsive first-line ICT support for staff across the Authority via phone, email, remote support and onsite visits.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Manage user accounts, access permissions and licensing through Entra ID and Microsoft 365.
• Configure, deploy and support laptops, mobile devices and other endpoints using Intune and Autopilot.
• Assist with information security activities, including patching, endpoint protection, MFA and monitoring security alerts.
• Travel to sites along the Great Ocean Road to provide hands-on ICT support.

Skills

Service desk experience

Desktop support

Customer service

Communication

Troubleshooting

Networking basics

Education

ICT qualifications

Tools

Microsoft 365

Entra ID / Azure AD

Microsoft Intune

Autopilot

Exchange Online

SharePoint

OneDrive

Job description

The Great Ocean Road Coast and Parks Authority (GORCAPA) seeks an ICT Officer to keep staff connected across our coastal workplaces. You will deliver first-line support, manage Microsoft 365 services and oversee device management to ensure productive operations.

You'll travel to sites along the Great Ocean Road, support staff onsite and remotely, and contribute to a secure, reliable technology environment across diverse locations.