ICT Officer

Great Ocean Road Coast and Parks Authority; Torquay; On-site; AUD 70,000 - 100,000; Full time

Job summary

The Great Ocean Road Coast and Parks Authority (GORCAPA) seeks an ICT Officer to keep staff connected across our coastal workplaces. You will deliver first-line support, manage Microsoft 365 services and oversee device management to ensure productive operations.

You'll travel to sites along the Great Ocean Road, support staff onsite and remotely, and contribute to a secure, reliable technology environment across diverse locations.

Qualifications

• Experience in a service desk, desktop support or ICT support role.
• Experience supporting Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive.
• Practical experience with Entra ID (Azure AD), Intune and device management technologies.
• Strong troubleshooting skills across Windows and mobile devices, printers and peripherals.
• Understanding of networking fundamentals including LAN, Wi‑Fi and VPN connectivity.
• Knowledge of ICT security practices including patching, MFA and access controls.

Responsibilities

• Provide responsive first-line ICT support for staff across the Authority via phone, email, remote support and onsite visits.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Manage user accounts, access permissions and licensing through Entra ID and Microsoft 365.
• Configure, deploy and support laptops, mobile devices and other endpoints using Intune and Autopilot.
• Assist with information security activities, including patching, endpoint protection, MFA and monitoring security alerts.
• Travel to sites along the Great Ocean Road to provide hands-on ICT support.

Skills

Service desk experience

Desktop support

Customer service

Communication

Troubleshooting

Networking basics

Education

ICT qualifications

Tools

Microsoft 365

Entra ID / Azure AD

Microsoft Intune

Autopilot

Exchange Online

SharePoint

OneDrive

Job description

Great Ocean Road Coast and Parks Authority – Torquay VIC

TheGreat Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long‑term conservation.

About the role

Join the Great Ocean Road Coast and Parks Authority (GORCAPA) as our ICT Officer and play a key role in keeping our people connected, supported and productive across one of Australia's most iconic coastal regions.

Reporting to the ICT Manager, you'll be the first point of contact for ICT support across the organisation, helping staff both onsite and remotely across offices, visitor sites and operational locations along the Great Ocean Road. You'll work across a broad range of technologies including Microsoft 365, Intune, Entra ID and end‑user devices, while contributing to a secure and reliable technology environment.

This is an excellent opportunity for a proactive ICT professional who enjoys problem solving, working directly with users and making a tangible impact across a diverse organisation.

What you'll do

As the ICT Officer, you will:

• Provide responsive first‑level ICT support for staff across the Authority, resolving technical issues by phone, email, remote support and onsite visits.
• Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive.
• Manage user accounts, access permissions and licensing through Entra ID and Microsoft 365.
• Configure, deploy and support laptops, mobile devices and other endpoints using Microsoft Intune and Autopilot.
• Assist with information security activities, including patching, endpoint protection, multi‑factor authentication and monitoring security alerts.
• Support network connectivity, Wi‑Fi, printers and technology infrastructure across offices and visitor sites.
• Coordinate with external ICT providers to ensure incidents and service requests are resolved effectively.
• Maintain ICT asset records, system documentation, knowledge articles and user guides.
• Contribute to ICT projects, technology improvements and system rollouts across the organisation.
• Travel regularly to sites along the Great Ocean Road to provide hands‑on support to staff and locations.

What we’re looking for

We’re seeking someone who combines strong technical capability with excellent customer service and communication skills.

You’ll bring:

• Relevant ICT qualifications and/or demonstrated experience in a service desk, desktop support or ICT support role.
• Experience supporting Microsoft 365 environments, including Exchange Online, Teams, SharePoint and OneDrive.
• Practical experience with Entra ID (Azure AD), Microsoft Intune and device management technologies.
• Strong troubleshooting skills across Windows devices, mobile devices, printers and peripherals.
• A sound understanding of networking fundamentals, including LAN, Wi‑Fi and VPN connectivity.
• Knowledge of ICT security practices including patching, endpoint protection, MFA and access controls.
• The ability to communicate technical concepts clearly and effectively to non‑technical users.
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• A collaborative approach and commitment to delivering exceptional customer service.

A current Australian Driver's Licence is required, as the role involves regular travel between Authority sites.

At GORCAPA, you’ll have the opportunity to support meaningful work that protects and enhances the Great Ocean Road coast and parks for future generations.

We offer:

• A supportive and collaborative team environment.
• The opportunity to work across diverse locations and technologies.
• Meaningful work supporting staff who manage some of Victoria's most iconic coastal and natural assets.
• Professional development and learning opportunities.
• Flexible work arrangements where operationally appropriate.
• A values‑driven organisation committed to environmental stewardship, community connection and cultural respect.
• The chance to make a real impact in a growing Victorian Government organisation.

If you’re passionate about technology, enjoy helping people and want to build your ICT career while supporting an organisation with a unique purpose, we’d love to hear from you.

To be successful in this role, you’ll be required to hold or obtain a National Police Check, Working with Children Check, current Australian Driver's Licence and evidence of Australian work rights.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.