ICT Helpdesk Officer: M365 & AI Enablement

Rgit Australia; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Free on-site parking at Osborne Park

Training and certification support

Exposure to modern tech stack (M365, O

AWS, telematics and AI tooling

Job summary

Northfleet is seeking an experienced Helpdesk Officer to be the frontline ICT support for our Western Australian operations. You will resolve most issues independently, escalate where needed, and lead efforts to eliminate recurring problems.

This Perth-based role at Osborne Park reports to the Head of ICT, with occasional travel to depots across the region. You will handle device management, user provisioning, telematics support, and on-call duties as part of a small hands-on team.

Qualifications

• Several years of helpdesk/service desk/desktop support experience with limited supervision.
• Hands-on Microsoft 365 administration experience in admin centres, Entra ID and Intune.
• Solid Windows 11 and endpoint troubleshooting skills.
• Working knowledge of DNS, DHCP, VLANs, VPN, Wi-Fi troubleshooting.
• Strong customer service skills for non-technical users across multiple sites.
• Willingness to participate in an after-hours on-call roster.
• Australian work rights.
• Certificate IV or Diploma in IT or relevant MS certifications.
• PowerShell scripting for admin tasks.
• Experience with AI tooling and ERP platforms (ideally Odoo).
• Exposure to transport/mining/construction or similar industries.
• Experience supporting remote or regional sites; familiarity with telematics.

Responsibilities

• Provide first and second-level ICT support across hardware, software, network and mobility for five depots.
• Administer Microsoft 365 tenant including Exchange Online, SharePoint, Teams, Entra ID and Intune.
• Manage endpoint build, deployment, patching and lifecycle across devices.
• Leverage AI tools to improve business processes.
• Handle user and license onboarding/offboarding and access control.
• Support in-vehicle and depot tech like telematics, tablets, printers and scanners.
• Maintain accurate ticket records, asset registers and knowledge base docs.
• Participate in ICT on-call roster and drive recurring issue fixes through process or automation.

Skills

Customer service

On-call readiness

Communication

Self-supervised work

Education

Certificate IV in IT

Diploma in IT

Microsoft certifications

Tools

Microsoft 365 Admin

Entra ID

Intune

PowerShell

Windows 11

Networking basics (DNS/DHCP/VLANs)

Odoo ERP

AI tooling

Job description

Northfleet is seeking an experienced Helpdesk Officer to be the frontline ICT support for our Western Australian operations. You will resolve most issues independently, escalate where needed, and lead efforts to eliminate recurring problems.

This Perth-based role at Osborne Park reports to the Head of ICT, with occasional travel to depots across the region. You will handle device management, user provisioning, telematics support, and on-call duties as part of a small hands-on team.