AI-Driven ICT Helpdesk Officer | Microsoft 365 & ERP

Rgit Australia; Perth; On-site; AUD 55,000 - 75,000; Full time

Job summary

RGIT Australia in Osborne Park, Perth, WA, seeks a permanent ICT Helpdesk Officer to be the front line of ICT support. You will resolve most issues and drive recurring problems to permanent fixes, with occasional travel to depots.

You will administer Microsoft 365, manage endpoint devices, and contribute to on-call support. Experience with AI, ERP (Odoo) and telematics will help deliver reliable service across depots.

Qualifications

• Experience providing frontline ICT helpdesk support.
• Familiarity with Microsoft 365 administration and device management.
• Experience with AI, ERP (Odoo) and telematics is advantageous.

Responsibilities

• Provide front-line ICT support to staff and resolve issues.
• Drive recurring problems to permanent fixes and document solutions.
• Contribute to on-call support and occasional depot travel.
• Administer Microsoft 365 and manage endpoint devices.

Skills

Microsoft 365

Endpoint devices

On-call support

AI experience

Odoo ERP

Telematics

Job description

RGIT Australia in Osborne Park, Perth, WA, seeks a permanent ICT Helpdesk Officer to be the front line of ICT support. You will resolve most issues and drive recurring problems to permanent fixes, with occasional travel to depots.

You will administer Microsoft 365, manage endpoint devices, and contribute to on-call support. Experience with AI, ERP (Odoo) and telematics will help deliver reliable service across depots.