CHS NDIS Support Unit Administration Manager | Full-time Temporary with a Possibility of Permanency

Australian Capital Territory; Canberra; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Flexible working conditions

Job summary

Canberra Health Services (CHS) NDIS Support Unit Administration Manager is a full-time temporary role with the possibility of permanency. The role is office-based and focused on leading the administration team to deliver high-quality, consumer-centered support across CHS.

The successful candidate will oversee recruitment, training, performance and leave management, and drive continuous improvement of processes, systems, and policies to support NDIS operations, client care and certification

Qualifications

• Experience leading admin teams in health sector.
• Knowledge of NDIS operations is highly desirable.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead CHS NDIS Admin Team and day-to-day operations.
• Coordinate recruitment, onboarding and performance management.
• Drive improvement of business processes, policies and procedures; support data analysis.
• Support audits and reporting to meet NDIS compliance and certification requirements.

Skills

Leadership

Administration

Stakeholder engagement

NDIS knowledge

Job description

CHS NDIS Support Unit Administration Manager
Full-time Temporary with a Possibility of Permanency

• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.
• Access to Employee Assistance Program.

About the Role: We are looking for an experienced and adaptable leader to support the day-to-day operations of the CHS NDIS Support Unit and its administration team.

In this role, you will lead the day-to-day operations of the CHS NDIS Support Admin Team, ensuring the delivery of high-quality, consistent and consumer-focused administrative support across CHS. You will manage and support staff through recruitment, training, performance and leave management, while driving the development and continuous improvement of business processes, systems, policies and procedures that support NDIS operations and service delivery. The role also coordinates quality improvement activities, audits, reviews and data analysis to support NDIS-related services, client care and certification requirements. Working collaboratively across the organisation and with external partners, you will foster strong stakeholder relationships, contribute to NDIS networks, and prepare a range of correspondence, briefing notes, submissions and reports to support the CHS NDIS Support Lead.

The ideal candidate is an experienced and adaptable leader with strong organisational, communication and stakeholder engagement skills. You will be confident leading a high-performing administration team in a busy operational environment, balancing competing priorities while maintaining a strong customer service focus. You will demonstrate sound judgement, problem-solving capability and a commitment to continuous improvement, with experience supporting complex administrative processes and building effective working relationships across a broad range of stakeholders. Experience in NDIS administration and an understanding of the NDIS environment are highly desirable.

NOTE: The role is primarily office-based, and the successful applicant will be expected to work on-site for the majority of their working week.

Please note prior to commencement successful candidates will be required to:

• Current registration issued under the NDIS worker Screening Clearance framework administered through the ACT’s Working with Vulnerable People (Background Checking) Act 2011 is required.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Note: This is a temporary position available for a period of three months with the possibility of extension up to less than 12 months and/or permanency.

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‑based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website .

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal .

Note

This is a temporary position available for a period of three months with the possibility of extension up to less than 12 months and/or permanency.