ICT Business Analyst: Drive System Improvements

VeiraMal Consulting; Melbourne; On-site; AUD 75,000 - 85,000; Full time

Job summary

VeiraMal Consulting in Melbourne is seeking an experienced ICT Business Analyst to join our client's FLEXIQ project. You will analyse, design, and improve business and system processes, work with stakeholders, and help deliver high-quality solutions.

Key duties include gathering requirements, creating functional specs, testing, training, and coordinating with project teams to ensure on-time delivery and user adoption.

Qualifications

• Proven experience as a Business Analyst in ICT, system implementation, or software development projects.
• Strong understanding of business process modelling and requirements gathering techniques.
• Experience in system testing, documentation, and training delivery.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage multiple stakeholders and work effectively in a project environment.
• Familiarity with project management methodologies (Agile, Waterfall, or hybrid approaches).

Responsibilities

• Identify, investigate, and analyse business processes, procedures, and work practices to determine system and operational requirements.
• Evaluate inefficiencies and recommend improved business practices, system functionality, and process enhancements.
• Work closely with stakeholders to gather, define, and document business and functional requirements.
• Develop functional specifications for system developers to support system design and implementation.
• Use data and process modelling techniques to create clear and structured system specifications.
• Apply project management methodologies, principles, and tools to support the development of project plans, timelines, budgets, and resource allocation.
• Coordinate and support system testing activities, including the creation and execution of test plans to ensure system quality and integrity.
• Act as a central reference point for system-related information and provide guidance throughout project decision-making processes.
• Prepare user guides, training materials, and system documentation to support end-user understanding and adoption.
• Deliver formal training sessions to users and stakeholders to ensure effective system utilisation.
• Liaise with project teams, developers, and stakeholders to ensure smooth communication and successful project delivery.
• Monitor project progress and contribute to continuous improvement of systems and business processes

Skills

Analytical thinking

Problem solving

Communication

Education

Bachelor’s degree in Information Technology, Business, or related field

Job description

VeiraMal Consulting in Melbourne is seeking an experienced ICT Business Analyst to join our client's FLEXIQ project. You will analyse, design, and improve business and system processes, work with stakeholders, and help deliver high-quality solutions.

Key duties include gathering requirements, creating functional specs, testing, training, and coordinating with project teams to ensure on-time delivery and user adoption.