Ict Business Analyst

The Wales Institute Pty Ltd; Western Australia; On-site; AUD 72,000 - 88,000; Full time

Job summary

The Wales Institute Pty Ltd is seeking an ICT Business Analyst to improve the business systems and digital workflows supporting our education, student administration and operational activities in Perth, Western Australia. You will document requirements, coordinate with software vendors and technical teams, and support system improvements across education and administrative functions.

Based in Perth, you will collaborate with management, academic and administrative teams to understand needs,

Qualifications

• Bachelor's degree or higher in Information Technology, Information Systems, Computer Science or closely related discipline, or equivalent professional experience.
• 1–2 years of relevant ICT business analysis experience.
• Experience gathering requirements and preparing functional documentation.
• Experience supporting software implementations and testing.
• Strong analytical, problem-solving and communication skills with non-technical stakeholders.
• Experience in education/training systems is highly regarded.

Responsibilities

• Consult with management, academic and administrative teams to identify and document requirements for ICT system improvements.
• Analyze student administration workflows and existing software to identify inefficiencies and automation opportunities.
• Prepare business requirements, user stories, process maps and functional specifications for system enhancements and integrations.
• Translate business requirements into practical system solutions with vendors and technical teams.
• Define reporting and data requirements with validation rules to improve data accuracy.
• Assist with project scoping, planning, timelines and change management for system upgrades.
• Develop test scenarios, coordinate user acceptance testing and track defects to resolution.
• Prepare user documentation and train staff on system changes and gather feedback for evaluation.

Skills

Analytical thinking

Communication skills

Stakeholder collaboration

Education

Bachelor's degree in IT/IS/CS

Job description

Location: Perth, Western Australia

Employment type: Full-time

Salary: AUD $80,000 per annum plus superannuation

About the role

The Wales Institute Pty Ltd provides education and training services. We are seeking an ICT Business Analyst to improve the business systems and digital workflows supporting our education, student administration and operational activities.

Based in Perth, you will work with management, academic and administrative teams to understand business needs, document system requirements and coordinate practical improvements with software vendors and technical teams.

Key responsibilities

• Consult with management, academic and administrative teams to identify and document requirements for ICT system improvements.
• Analyse student administration workflows and existing software to identify inefficiencies, data issues and opportunities for automation.
• Prepare business requirements, user stories, process maps and functional specifications for system enhancements and integrations.
• Work with software vendors and technical teams to translate business requirements into practical system solutions.
• Define reporting and data requirements, including validation rules to improve record accuracy and management information.
• Assist with project scoping, implementation planning, timelines and change management for system upgrades.
• Develop test scenarios and acceptance criteria, coordinate user acceptance testing, and track defects through to resolution.
• Prepare user documentation, train staff on system changes and evaluate improvements through user feedback.

Qualifications and experience

• A bachelor's degree or higher in Information Technology, Information Systems, Computer Science or a closely related discipline, or equivalent relevant professional experience.
• At least one to two years of relevant professional experience in ICT business analysis, systems analysis or closely related ICT work.
• Demonstrated ability to gather requirements, analyse business processes and prepare clear functional documentation.
• Experience supporting software implementation, system improvements and user acceptance testing.
• Strong analytical, problem-solving and communication skills, with the ability to work effectively with technical and non-technical stakeholders.
• Experience in education and training, student management software or related administrative systems will be highly regarded.

Australian citizens and permanent residents are encouraged to apply. All applications will be assessed against the requirements of the position.