ICT Business Analyst

Yakr Pty Ltd; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

FiltaGlobal Pty Ltd seeks an ICT Business Analyst in Brisbane to join a permanent, full-time team. You will review business intentions, services, processes and information needs, and document changes to improve operations. You will collaborate with stakeholders across regions, ensuring processes stay efficient and aligned with goals.

The role requires expertise in BI, data analytics, process mapping, test planning, UAT, and agile delivery within a global context.

Qualifications

• Proven track record as ICT Business Analyst (ANZSCO 261111)
• Strong expertise in business process mapping, BI, data analytics, and reporting
• Stakeholder engagement, cross-functional collaboration and change management
• Experience designing, writing, and executing test plans, test cases, and UAT cycles
• Proficiency with workflow documentation tools (Visio, Lucidchart, Jira, Confluence)
• Knowledge of Agile delivery frameworks (Scrum/Kanban)

Responsibilities

• Strategic Implementation: rollout of BI solutions and reporting frameworks
• Drive performance, evidence-based decision-making, and transparency
• Stakeholder Engagement: map current and future processes across departments
• Performance Analysis: measure performance against business goals
• Identify and champion process improvements
• Business Intelligence Development: BI, reporting metrics, analytics
• Testing & Quality Assurance: plan and execute tests
• UAT coordination across regions (Australia, Philippines, Latin America)
• Documentation & Training: end-user manuals
• Agile Delivery: deliver solutions using Agile methodologies

Skills

ICT Business Analyst

Business process mapping

Data analytics

Stakeholder engagement

Test plan development

UAT

Workflow documentation

Agile delivery

Tools

Jira

Confluence

Visio

Lucidchart

Job description

Job Type: Permanent position | Full time position

Job Description

Position: ICT Business Analyst – ANZSCO 261111 Location: Brisbane, Queensland Company: FiltaGlobal Pty Ltd Position Type: Full-time Recruitment Managed By: Yakr Pty Ltd

About the Company

Our client, FiltaGlobal (Filta) is a leading global staff augmentation and outsourcing partner specialising in building high-performing, dedicated remote teams across the Philippines and Colombia. Serving clients in Australia, the US, and the UK, Filta enables businesses to seamlessly integrate global talent into their operations—enhancing capacity, streamlining processes, and driving sustainable growth across technology, digital design, e-commerce, and professional services.

About the Role

We are seeking a highly skilled ICT Business Analyst to join our team.

In this role, you will be instrumental in reviewing and analysing our organisation's business intentions, services, processes, and information needs. Your primary objective will be to identify and document changes that lead to meaningful operational and strategic improvements. You will collaborate with diverse cross-functional stakeholders and support teams to ensure our business processes remain efficient, effective, and fully aligned with organizational goals.

Key Responsibilities

• Strategic Implementation: Manage and support the rollout of strategic, project-related business intelligence solutions and reporting frameworks.

Drive organizational performance, evidence-based decision-making, and transparency.

• Stakeholder Engagement: Work closely with key stakeholders to map current and future business processes, ensuring their efficiency and effectiveness across all departments.
• Performance Analysis: Analyse and measure organizational performance against key business goals.

Identify and champion process improvements that enhance operational outcomes.

• Business Intelligence Development: Develop, analyse, and review business intelligence, reporting metrics, and operational analytics to support organizational performance.
• Testing & Quality Assurance: Prepare and execute comprehensive test plans and test cases.

Conduct functional and usability testing against business requirements for system enhancements and new implementations.

• Business Process Modelling: Create and maintain detailed process models, system documentation, and end-to-end process workflows.
• User Acceptance Testing (UAT): Coordinate UAT across end-users, delivery managers, and technical team members in multiple regions, including Australia, the Philippines, and Latin America.
• Documentation & Training: Prepare detailed end-user documentation and training manuals to facilitate seamless transitions during software releases and system implementations.
• Agile Delivery: Continually evaluate business processes, anticipate requirements, identify areas for improvement, and deliver robust solutions using Agile methodologies.

Required Qualifications & Experience

• Proven track record as an ICT Business Analyst (ANZSCO 261111 or equivalent scope).
• Strong practical expertise in business process mapping, business intelligence (BI), data analytics, and reporting.
• Demonstrated capability in stakeholder engagement, cross-functional collaboration, and change management.
• Direct experience in designing, writing, and executing test plans, test cases, and UAT cycles.
• Proficiency with business process modelling techniques and workflow documentation tools (e.g., Visio, Lucidchart, Jira, Confluence).
• Strong working knowledge of Agile project delivery frameworks (Scrum/Kanban).

FiltaGlobal Pty Ltd is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.