Hybrid Workforce Planner: Forecast, Rostering & Optimisation

McMillan Shakespeare; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Novated leasing

12 weeks parental leave

Learning and development

Sonder digital wellbeing platform

Income protection insurance

Employee share plan

Job summary

MMS, a leading Australian workforce solutions provider, is seeking a Workforce Planner to translate forecast demand into actionable workforce plans across Maxxia and RemServ Operations. You will design rosters, manage availability, and ensure compliance with awards and legislation while partnering with the Workforce Management team to drive performance and cost efficiency.

This hybrid role offers opportunities to influence planning maturity and service delivery, with a focus on practical

Qualifications

• Experience in workforce planning in a complex multi-site, multi-channel operational environment.
• Strong understanding of workforce planning principles, scheduling methodologies and workforce optimisation practices.
• Knowledge of Australian employment legislation and award-based rostering environments.

Responsibilities

• Develop workforce plans, roster strategies and staffing models aligned to forecast demand, service requirements and operational priorities.
• Design and maintain master rosters, shift patterns and workforce structures that balance customer demand, employee experience and cost outcomes.
• Manage workforce availability, leave governance and capacity frameworks, monitoring risks and recommending actions to maintain service performance.
• Develop contingency and surge plans while ensuring workforce plans, schedules and rostering practices comply with awards, legislation, policies and WFM requirements.
• Monitor overtime, workforce compliance, planning controls and system configuration to maintain roster integrity and support effective operational and financial outcomes.
• Partner with Operations leaders and the Workforce Management team to provide practical workforce planning advice, insights and recommendations.
• Identify opportunities to improve workforce utilisation, roster effectiveness, flexibility and workforce planning practices.
• Support operational and strategic workforce initiatives that improve planning maturity, service delivery and workforce performance.

Skills

Workforce planning

Roster strategies

Staffing models

Forecast demand

Analytical skills

Australian employment law

Job description

MMS, a leading Australian workforce solutions provider, is seeking a Workforce Planner to translate forecast demand into actionable workforce plans across Maxxia and RemServ Operations. You will design rosters, manage availability, and ensure compliance with awards and legislation while partnering with the Workforce Management team to drive performance and cost efficiency.

This hybrid role offers opportunities to influence planning maturity and service delivery, with a focus on practical