Strategic Workforce Planning & Optimisation Leader (Hybrid)

Plan Partners; City of Melbourne; Hybrid; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Parental leave (12 weeks)

Novated leasing

Learning & development opportunities

Wellbeing platform

Income protection

Employee share plan

Volunteer leave

Rewards program

Job summary

McMillan Shakespeare Group (MMS) in Australia seeks a seasoned Head of Workforce Planning to drive strategy across multiple operations. You will lead forecasting, capacity planning and reporting, partnering with senior leaders to align workforce to demand and service commitments.

The role requires exceptional leadership, data-driven decision making and a track record of improving productivity through automation and governance.

Qualifications

• 10+ years workforce planning / optimisation leadership experience in multi-site environments.
• Proven experience uplifting WFM maturity and automating reporting.
• Demonstrated experience leading teams responsible for forecasting, modelling, BI reporting, capacity planning and WFM systems.
• Expertise in Genesys Cloud or equivalent workforce management platforms.
• Strong background in data-driven decision-making and operational performance improvement.
• Exceptional analytical and problem-solving capability with a strategic mindset.

Responsibilities

• Lead workforce planning across Maxxia and RemServ Operations, aligning strategies to priorities and demand.
• Establish workforce planning governance, standards and decision-making frameworks.
• Develop and coach the workforce planning team, building capability in forecasting, planning, optimisation and business improvement.
• Own workforce planning outcomes, including service levels, efficiency, capacity and operational effectiveness.
• Ensure forecasting, scheduling and optimisation activities support requirements and growth.
• Review trends, risks and opportunities, driving actions to improve productivity and outcomes.
• Lead maturity through improved processes, automation and standardisation of WFM systems.
• Own workforce reporting, insights and performance frameworks for leadership decisions.
• Oversee workforce budgets, FTE glidepaths and capacity planning for sustainable growth.

Skills

Workforce planning

Leadership

Data-driven decisions

Forecasting

BI reporting

Problem solving

Stakeholder engagement

Change management

Strategic mindset

Tools

Genesys Cloud

Job description

McMillan Shakespeare Group (MMS) in Australia seeks a seasoned Head of Workforce Planning to drive strategy across multiple operations. You will lead forecasting, capacity planning and reporting, partnering with senior leaders to align workforce to demand and service commitments.

The role requires exceptional leadership, data-driven decision making and a track record of improving productivity through automation and governance.