Hybrid Workers' Comp Dispute Resolution Specialist

Suncorp Group; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Shine platform benefits

Hybrid working

20 weeks parental leave

Study support

Volunteer leave

Wellbeing coaching

Employee discounts

Job summary

We are seeking a Customer-focused Dispute Resolution Specialist to join Suncorp's GIO Personal Injury Dispute Resolution team. In this role, you will independently review disputed workers' compensation decisions under Section 287A of NSW legislation, ensuring fairness, compliance, and timely delivery.

You will collaborate with claims teams, legal stakeholders, injured workers, employers and representatives to provide clear, well-reasoned outcomes that support customer experience and regulatory

Qualifications

• Experience in workers' compensation claims management, dispute resolution or injury management.
• Background in dispute resolution or as a claims/technical advisor is desirable.
• Strong knowledge of the NSW workers' compensation framework.
• Ability to interpret legislation, policy and medical information.

Responsibilities

• Review disputed workers compensation decisions independently.
• Assess complex factual, medical, legal and claims information.
• Prepare clear, legally sound review determinations.
• Ensure all reviews are completed within the 14-day timeframe.
• Engage with internal and external stakeholders to obtain additional information.
• Identify systemic issues and opportunities for continuous improvement.
• Contribute to dispute resolution strategies to improve decision quality and outcomes.
• Maintain compliance with NSW legislation and SIRA guidelines.

Skills

Dispute resolution

Workers compensation

Legal review

Injury management

Policy interpretation

Written communication

Stakeholder management

Autonomous work

Job description

We are seeking a Customer-focused Dispute Resolution Specialist to join Suncorp's GIO Personal Injury Dispute Resolution team. In this role, you will independently review disputed workers' compensation decisions under Section 287A of NSW legislation, ensuring fairness, compliance, and timely delivery.

You will collaborate with claims teams, legal stakeholders, injured workers, employers and representatives to provide clear, well-reasoned outcomes that support customer experience and regulatory