Dispute Resolution Specialist - Workers Compensation

Suncorp; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Shine platform

Performance incentives

Suncorp shares

Hybrid working

Parental leave

Study support

Wellbeing coaching

Employee Council

Volunteer leave

Retail discounts

Fitness Passport

Emergency leave

Diversity and inclusion

Job summary

Suncorp's GIO division in Australia is seeking a Dispute Resolution Specialist to join the Personal Injury Dispute Resolution team. You will independently review disputed workers compensation decisions under NSW legislation, collaborating with claims teams, injured workers, employers and representatives to deliver clear, well-reasoned outcomes.

The role emphasises timely, compliant decisions within statutory timeframes, a supportive culture, and hybrid work options with three days from home per

Qualifications

• Experience in workers compensation claims management or dispute resolution.
• Background in Dispute Resolution or as a Claims Specialist.
• Strong knowledge of NSW workers compensation legislation.
• Experience interpreting legislation and medical information.
• Excellent written communication and ability to prepare defensible decisions.
• Strong stakeholder management and negotiation skills.
• Ability to work autonomously with competing priorities and deadlines.

Responsibilities

• Conduct independent reviews of disputed workers compensation decisions.
• Assess reviews to affirm, amend or overturn decisions.
• Prepare clear, legally sound review determinations.
• Ensure reviews completed within 14 days.
• Engage with stakeholders to obtain required information.
• Identify systemic issues and opportunities for improvement.
• Contribute to dispute resolution strategies to improve outcomes.
• Maintain compliance with NSW legislation and SIRA guidelines.

Skills

Dispute resolution

Workers compensation

Legal review

Stakeholder management

Autonomy

Written communication

Job description

Workers Compensation - Dispute Resolution Specialist

Brisbane or Sydney

• Join GIO’s Personal Injury Dispute Resolution team
• Hybrid flexibility with three days working from home
• Apply technical expertise to improve customer outcomes

About The Role

We are seeking a highly motivated and customer-focused Dispute Resolution Specialist to join our Personal Injury Dispute Resolution team.

In this role, you will independently review disputed workers compensation decisions under Section 287A of the NSW Workplace Injury Management and Workers Compensation Act 1998. You will play a critical role in ensuring decisions are fair, evidence-based, compliant with legislation, and delivered within statutory timeframes.

You will work closely with claims teams, legal stakeholders, injured workers, employers, and claimant representatives to assess disputes and provide clear, well-reasoned outcomes that support quality customer experiences and regulatory compliance.

The team is known for its supportive culture, strong collaboration and flexible approach to work, with the ability to work from home three days per week.

What You'll Do

• Conduct independent reviews of disputed workers compensation decisions, including:
• Work capacity decisions
• PIAWE (Pre-Injury Average Weekly Earnings) determinations
• Liability disputes and denied claim components
• Assess complex factual, medical, legal, and claims information.
• Analyse claims files and supporting evidence to determine whether the original decision should be affirmed, amended, or overturned.
• Prepare clear, professional, and legally sound review determinations.
• Ensure all reviews are completed within the legislated 14-day timeframe.
• Engage with internal and external stakeholders to obtain additional information where required.
• Identify systemic issues, risks, and opportunities for continuous improvement.
• Contribute to dispute resolution strategies that improve decision quality and customer outcomes.
• Maintain compliance with NSW workers compensation legislation, SIRA guidelines, and organisational policies.

What You’ll Bring

• Demonstrated experience in workers compensation claims management, dispute resolution, legal review, or injury management.
• Ideally a background in Dispute Resolution, or experience as a Claims Specialist eg Technical Specialist, Technical Advisor or Injury Management Advisor.
• Strong knowledge of the NSW workers compensation legislative framework.
• Experience interpreting legislation, policy, medical information, and claim documentation.
• Excellent written communication skills with the ability to prepare detailed and defensible decisions.
• Strong stakeholder management and negotiation skills.
• Ability to work autonomously while managing competing priorities and strict deadlines.

What You’ll Enjoy

• Access our award-winning Shine platform - your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.
• Opportunity to receive performance-based Incentives and Suncorp shares for eligible employees
• Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
• Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus for eligible employees
• Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
• Discounts at 900+ retailers, Fitness Passport, and reduced super fees
• Paid volunteer leave, donation matching, and unlimited emergency response leave
• Diversity is celebrated through employee resource groups and inclusive policies for all families

Explore our full benefits

Since 1927, GIO (a Suncorp brand) has helped generations of customers feel better protected to navigate the uncertainties of life through a range of trusted insurance products.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact ***email_hidden*** for a confidential conversation.