Customer Solutions Coordinator

Aussie Broadband; Greater Dandenong; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Internet discount

Mobile discount

Fitness Passport

Employee Assistance Program

Merch allowance

Job summary

Aussie Broadband is seeking a Customer Solutions Coordinator to bridge customers and internal teams, ensuring seamless delivery of voice and data solutions. This permanent role emphasizes service delivery, stakeholder management, and strong organisation across projects.

You will coordinate with customers, sales, and technical experts to ensure solutions are delivered with care, manage contracts and SLAs, and oversee service delivery with suppliers and partners.

Qualifications

• Three years of proven customer service experience.

Responsibilities

• Coordinating customer solutions and ensuring successful delivery.
• Assisting with procurement and logistics to keep projects on track.
• Managing customer contracts and Service Level Agreements.
• Performing quality checks after implementation to maintain high standards.
• Responding to inbound calls and enquiries with empathy and clarity.
• Handling orders and liaising with management to resolve issues promptly.
• Working with wholesale suppliers to troubleshoot and resolve order challenges.
• Maintaining accurate records and data entry.

Job description

About UsAt Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company , we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine .Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.Our culture is built on five values that guide everything we do:Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have funAbout the RoleAs a Customer Solutions Coordinator, you'll be the key link between our customers and internal teams, ensuring every solution is delivered smoothly and with care. A strong background in telco voice and data services is essential, as you'll be coordinating voice-related customer solutions, managing service delivery activities, and acting as a trusted point of contact for customers and stakeholders.This permanent role combines coordination, problem-solving, and relationship-building to create exceptional customer experiences. You'll manage contracts, oversee service delivery, and work closely with suppliers and partners to keep projects on track.If you're organised, adaptable and customer focused, this is an opportunity to make a meaningful impact within a collaborative team.What You'll DoAs a Customer Solutions Coordinator, you’ll play a key role in bringing our values to life by ensuring our customers feel supported and cared for every step of the way. You’ll work closely with customers, sales teams, and technical experts to make sure solutions are delivered seamlessly and with heart.Coordinating customer solutions and ensuring successful deliveryAssisting with procurement and logistics to keep projects on trackManaging customer contracts and Service Level AgreementsPerforming quality checks after implementation to maintain high standardsResponding to inbound calls and enquiries with empathy and clarityHandling orders and liaising with management to resolve issues promptlyWorking with wholesale suppliers to troubleshoot and resolve order challengesMaintaining accurate records and data entryJumping in to help with other tasks as neededWhat You'll BringYou’re someone who thrives on collaboration and takes pride in creating positive experiences for others. You enjoy building strong relationships and have a natural ability to stay organised while juggling multiple priorities. You’re curious, adaptable, and love learning new things to help you grow and support your team.A warm and approachable communication style with exceptional interpersonal skillsProven experience delivering outstanding customer service (around three years)Strong organisational and time management skills that keep things running smoothlyAbility to write clearly for different audiencesA knack for problem-solving and thinking proactivelyComfortable working on your own while contributing to a supportive team environmentQuick to learn and flexible when things changeFamiliarity with project management methodologiesKnowledge of telco and data services is essentialWhy Join UsAt Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of \"Be good to people.\"We also give back to the communities we serve through our Pledge 1% commitment , community sponsorship programs , and paid community service leave for all staff.The Good Stuff26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off Mobile servicesFitness Passport for access to multiple gyms and pools across AustraliaFlexible working arrangementsEmployee Assistance Program (EAP)Discounts with Specsavers, HCF, and many moreMonthly rewards and recognitionInternal training and development resources to support your career growthYearly Aussie merch allowanceReady to Join?Hit the apply button to submit your application and our team will be in touch!Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.For questions, reach out to [e-mail] . Just note that all applications must be submitted via the job link.