Hybrid Systems Administrator — SAP, Cloud & Automation

Department of Customer Service; Sydney; Hybrid; AUD 117,000 - 129,000; Full time

Job summary

Department of Customer Service is seeking a Systems Administrator to provide day-to-day ICT support, including cloud services, systems software and automation tooling. The role requires cross-functional knowledge and hands-on experience across multiple modules, with a lead position in trouble shooting and change management.

The successful candidate will work in a hybrid Sydney environment, coordinating with internal and external stakeholders to ensure reliable service delivery and security.

Qualifications

• Cross-functional knowledge and hands-on experience across FI, PS, CO, SD, PPM, Procurement.
• Proven experience diagnosing system issues; testing functionality for releases, support packs and upgrades.
• SAP implementation experience in large, complex organisations.
• Work and support team lead on trouble shooting.
• Knowledge of Change & Transition support in enterprise environments.

Responsibilities

• Provide technical and business administration and leadership to customers on products, systems and configuration, complying with established policies and procedures.
• Liaise with internal and external stakeholders to provide technical support in resolving service issues to ensure service delivery outcomes are achieved.
• Monitor analyse and report on systems performance and functionality to contribute to systems quality and improvement.
• Install or upgrade computer components and software, troubleshoot as required, provide routine automation and maintain security to meet business needs.
• Contribute to building capability within the ICT technical stream, ensuring effective knowledge sharing and coaching to support optimal customer service.
• Proactively identify business risks and opportunities to continually improve efficiency, effectiveness and informed decision making.

Skills

Cross-functional knowledge

Troubleshooting

Team leadership

Change & Transition

Tools

SAP

Job description

Department of Customer Service is seeking a Systems Administrator to provide day-to-day ICT support, including cloud services, systems software and automation tooling. The role requires cross-functional knowledge and hands-on experience across multiple modules, with a lead position in trouble shooting and change management.

The successful candidate will work in a hybrid Sydney environment, coordinating with internal and external stakeholders to ensure reliable service delivery and security.