Hybrid Sydney Escalations Analyst for AI Legal Tech

Corto Pty; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Global company

Job summary

CORTO is seeking an Escalations Analyst to bridge technology and legal accounting as we launch our next AI product. You will sit at the frontline of AI-driven troubleshooting, digging into logs and APIs to identify and resolve issues affecting lawyers and legal teams.

You will triage complex escalations, log bugs with developers, prioritize incidents by impact, and support product improvements across our growing global LegalTech business from our Sydney base.

Qualifications

• Strong background in software support with hands-on troubleshooting.
• Experience with Postman and SumoLogic.
• Experience with LEAP, Xero, MYOB or QuickBooks is an advantage.
• Familiarity with JIRA and Salesforce.

Responsibilities

• Triage complex escalations, trace system logic, work with APIs and logs.
• Log bugs with developers, test patches, and support product improvements.
• Prioritise incidents based on impact.
• Troubleshoot software integration problems (Xero, MYOB, QuickBooks).
• Provide clear technical guidance to global helpdesk and support teams.
• Participate in testing and validation of accounting modules in each release.

Skills

Strong background in software support

Hands-on troubleshooting

Proactive prioritisation

Collaboration and communication

Root-cause analysis

Tools

Postman

SumoLogic

LEAP

Xero

MYOB

QuickBooks

JIRA

Salesforce

Job description

CORTO is seeking an Escalations Analyst to bridge technology and legal accounting as we launch our next AI product. You will sit at the frontline of AI-driven troubleshooting, digging into logs and APIs to identify and resolve issues affecting lawyers and legal teams.

You will triage complex escalations, log bugs with developers, prioritize incidents by impact, and support product improvements across our growing global LegalTech business from our Sydney base.