Escalations Analyst - Accounting

Corto Pty Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working

Gym membership

Team socials and events

Sailing/yacht events

Job summary

Corto Pty Ltd is recruiting an Escalations Analyst to bridge engineering and legal accounting as we launch our next AI product. This Sydney-based hybrid role sits at the frontline of AI-driven troubleshooting, digging into logs and APIs to resolve critical customer issues.

You’ll triage escalations, log bugs with developers, test patches, and help shape accounting modules across releases, with opportunities to collaborate globally and grow in a fast-moving AI/LegalTech environment.

Qualifications

• > Hands-on troubleshooting in software support.
• > Experience with Postman and SumoLogic.
• > LEAP and/or Xero/MYOB/QuickBooks is a plus.
• > Familiar with JIRA and Salesforce.

Responsibilities

• Triage complex escalations, trace through system logic, work with APIs/logs, and collaborate with developers to drive resolution.
• Log bugs, test patches, and support product improvements with the team.
• Prioritise incidents based on impact to customers and operations.
• Troubleshoot software integrations with accounting tools (Xero, MYOB, QuickBooks).
• Provide clear technical guidance to global helpdesk and support teams.
• Participate in testing/validation of accounting modules in each release.
• Identify recurring issues and contribute to workflow improvements.

Skills

Software support

Troubleshooting

Communication

Collaboration

Tools

Postman

SumoLogic

LEAP

Xero

MYOB

QuickBooks

JIRA

Salesforce

Job description

Be the technical bridge between engineering and legal accounting as we launch CORTO’s next AI product

• Support a successful, global and growing LegalTech business
• Grow your career with exposure to a wide variety of teams and stakeholders
• Flexible, hybrid Sydney based role - 2 days a week in the office

About CORTO

We are CORTO, a cutting-edge software company dedicated to revolutionising the legal industry. Our mission is to empower legal practitioners with AI-driven solutions that streamline their workflow, boost productivity, and provide more efficient client service.

Our team of AI experts and engineers collaborate to develop intelligent software tailored to the unique needs of lawyers, paralegals, and legal assistants.

Our innovative AI solutions automate routine tasks, simplify document management, and enhance decision-making, allowing legal professionals to focus on what they do best - providing expert legal counsel.

We’re rapidly scaling from 80 to 150+ employees, with a highly technical workforce where around 90% of the team are developers and engineers. Working alongside our Sydney-based team of passionate high achievers, you’ll join a fast-growing technology business where things rarely stay the same for long - and if you’re smart, caring, and ambitious, you’ll be in great company.

What you’ll do

CORTO is building the next generation of AI-powered accounting tools for the legal industry, and we need an Escalations Analyst who can bridge technology and legal accounting. You’ll sit at the frontline of AI-driven troubleshooting as we launch our new product, digging into logs and APIs to identify, analyse and resolve the issues that matter most to our customers (Lawyers).

To make this happen, you will:

• You’ll triage complex escalations, trace through system logic, work with APIs and logs, and collaborate with developers to drive resolution.
• Work with developers to log bugs, test patches, and support product improvements.
• Prioritise incidents based on impact.
• Troubleshoot software integration problems (e.g., Xero, MYOB, Quickbooks).
• Provide clear technical guidance to global helpdesk and support teams.
• Participate in testing and validation of accounting modules in each release.
• Identify recurring issues and contribute to workflow improvements.

What you’ll bring

• Strong background in software support, with hands-on troubleshooting experience.
• Experience with Postman and SumoLogic.
• Prior experience with LEAP, Xero, MYOB, or QuickBooks is an advantage!
• Familiarity with session-based testing environments and debugging tools such as JIRA and Salesforce.

You are the type of person who

• Has proactive mindset with sharp prioritisation and problem-solving instincts
• Has excellent collaboration and communication skills - with teams and customers alike.
• Asks why before jumping to how, and you don’t stop until you’ve found the actual root cause
• Has a great attitude, with a passion for delivering excellent service and a readiness to pick up a task, no matter how big or small.

Why join CORTO?

• Your work matters. We solve real world problems that improve and support local, everyday law firms. So they can do their best work for the people in the communities they serve.
• Make an impact. You won’t be another ‘cog in the wheel’ here. We give full trust and autonomy for you to be heard, to work on big & complex projects – and to make a real difference.
• Work with a group of authentic, passionate people who love what they do.
• Well-funded and global. CORTO is part of ATI Global – one of the largest international LegalTech companies.
• Flexible and hybrid working. We engage, share, and collaborate on ideas and workflows.
• Career and learning opportunities - we move fast and need smart people to get us where we’re going. We are a scaling business and looking for people who want to grow with us.
• Have fun with us. Celebrations. Socials. Sports teams. Access to sailing and yacht events.
• We value your well-being with additional time off, gym membership and other perks.
• Fast-paced tech environment, if we don’t disrupt ourselves someone else will do it!
• Access to LEAP Home - a program unique to the ATI Group to support you in buying your primary residence.