Hybrid Senior Service Operations & Contracts Specialist

Stabilised Pavements Of Australia; Queensland; Hybride; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Flexible working options

5 weeks leave

Generous leave policies

Career opportunities

Résumé du poste

GE HealthCare is seeking an Advanced Business Operations Specialist to oversee Service back‑office activities across Contracts, ODS, Billing and Installed Product. You will safeguard revenue realization, entitlement integrity and data accuracy while enabling effective service delivery and customer outcomes.

This hybrid role requires strong analytics, governance and process improvement skills to support complex operational issues across ANZ and collaborate with global teams.

Qualifications

• Bachelor degree or equivalent in related field.
• Advanced analytical, financial and problem‑solving skills.
• Experience with Salesforce/ServiceMax is preferred.
• Lean Six Sigma experience is a plus.

Responsabilités

• Oversee end‑to‑end MSA loading and modification to KPI, quality and compliance.
• Ensure contract, service and entitlement accurately reflect customer coverage and downstream processes.
• Review ODS quotes, concessions, pricing and margin for compliance.
• Govern Installed Product data quality and entitlement configuration across services.
• Provide governance for BPO teams and monitor SLA, KPI and quality metrics.
• Act as ANZ SME for Installed Product/Contract Management and mentor others.
• Maintain a hybrid onsite presence to support stakeholder engagement.

Connaissances

Advanced analytics

Financial analysis

Problem solving

KPI management

Data quality

Process controls

Salesforce

ServiceMax

Lean Six Sigma

Stakeholder management

Formation

Bachelor's degree

Outils

Salesforce

ServiceMax

Description du poste

GE HealthCare is seeking an Advanced Business Operations Specialist to oversee Service back‑office activities across Contracts, ODS, Billing and Installed Product. You will safeguard revenue realization, entitlement integrity and data accuracy while enabling effective service delivery and customer outcomes.

This hybrid role requires strong analytics, governance and process improvement skills to support complex operational issues across ANZ and collaborate with global teams.