Lead Service Ops Specialist: Contracts, Billing & Installed

GE HealthCare (United States); Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

GE HealthCare is seeking an Advanced Business Operations Specialist in Sydney to oversee service back-office activities across Installed Product, Contract Management, ODS, Billing and Cash Management. You will safeguard revenue realization, entitlement integrity and trusted data while enabling effective service delivery.

Reporting to the Service Operations Manager, you will drive operational excellence through governance and data-driven decisions.

Qualifications

• Bachelor degree or equivalent in a related field or equivalent experience.
• Advanced analytical, financial and problem-solving skills; understanding of service P&L drivers, data quality, KPI/SLA management and process controls.
• Working knowledge of Installed Product, contracts, entitlements, ODS, billing, warranty or cash processes; experience with Salesforce/ServiceMax is preferred.
• Experience supporting outsourced/BPO teams, process improvement and Lean and/or Six Sigma methods; fluency in English.

Responsibilities

• Own end-to-end MSA contract loading and modification, ensuring KPI, quality and compliance.
• Ensure entitlements accurately reflect coverage and support PM plans and billing.
• Review ODS quotes and concessions; perform reconciliation and quality controls; ensure compliance.
• Review discount/entitlement; resolve billing and entitlement issues; support unbilled monitoring.

Skills

Advanced analytics

Financial acumen

Data quality management

Process governance

Stakeholder collaboration

Education

Bachelor degree or equivalent

Tools

Salesforce

ServiceMax

Job description

GE HealthCare is seeking an Advanced Business Operations Specialist in Sydney to oversee service back-office activities across Installed Product, Contract Management, ODS, Billing and Cash Management. You will safeguard revenue realization, entitlement integrity and trusted data while enabling effective service delivery.

Reporting to the Service Operations Manager, you will drive operational excellence through governance and data-driven decisions.