APS6 Service Designer - Hybrid Sydney

Hoban; Sydney; Ibrido; AUD 68.000 - 98.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay rate

12% superannuation

ASAP start

Full-time 37.5 hours

Hybrid work arrangements

Descrizione del lavoro

HOBAN Recruitment is seeking an experienced APS6 Service Designer for a high-profile federal government team focused on improving customer experiences through service innovation and human-centred design, based in Surry Hills, Sydney.

The role involves researching and improving end-to-end service experiences, facilitating co-design workshops and shaping service improvements across channels, while working in a collaborative, multidisciplinary environment on a full-time basis with hybrid

Competenze

• Demonstrated experience in service design and human-centred design methodologies.
• Strong experience mapping and improving end-to-end service experiences and customer journeys.
• Ability to facilitate workshops and stakeholder engagement activities.

Mansioni

• Conduct service design research to identify customer, stakeholder and business needs.
• Develop current-state and future-state service experiences and journeys.
• Facilitate co-design sessions with diverse stakeholders.
• Translate insights into practical service and process improvements.
• Advocate for customer needs throughout the design process.
• Contribute to design, testing and evaluation of service solutions.
• Create artefacts like journey maps, service blueprints, personas and process maps.

Conoscenze

Service design

Human-centred design

Workshop facilitation

Stakeholder management

Strumenti

Journey maps

Service blueprints

Process maps

Personas

Descrizione del lavoro

HOBAN Recruitment is seeking an experienced APS6 Service Designer for a high-profile federal government team focused on improving customer experiences through service innovation and human-centred design, based in Surry Hills, Sydney.

The role involves researching and improving end-to-end service experiences, facilitating co-design workshops and shaping service improvements across channels, while working in a collaborative, multidisciplinary environment on a full-time basis with hybrid