Hybrid Security Technician: Field Service & Quotations

Glenco Electrical; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Glenco Electrical, with head office in Alexandria and projects across Sydney, seeks an experienced Security Service and Sales Technician for a hybrid role combining quotes and on-site service.

Prepare quotations, review plans, and deliver service and small projects while supporting sales growth. Must have CCTV, access control and intercom experience, solid fault-finding skills, and an Electrical Licence.

Qualifications

• Minimum of 3 years in the security industry.
• Experience with CCTV, access control, alarms and intercom systems.
• Security quoting experience preferred.
• Strong troubleshooting and fault-finding skills.
• In-depth knowledge of current industry standards.
• The ability to interpret plans and technical drawings.
• Strong attention to detail with the ability to meet deadlines.
• SimPro experience would be advantageous but not essential.
• Electrical Licence (required).
• Strong work ethic with a positive can-do attitude.
• Highly presentable with the ability to build rapport.

Responsibilities

• Prepare accurate and timely quotations for security service, maintenance and installation projects.
• Review plans, specifications and site information to determine project scope and pricing.
• Follow up quotes with customers and build strong relationships to maximise conversion opportunities.
• Provide technical advice and recommend practical security solutions that meet customer needs.
• Complete service, maintenance, fault finding and installation works onsite to a high standard.
• Prepare accurate job documentation, including scopes of work, drawings and supporting information.
• Work closely with the operations team to ensure jobs are delivered safely, efficiently and profitably.
• Maintain accurate records and update job information within SimPro and other business systems.
• Identify opportunities for additional work and contribute to the continued growth of the business.
• Provide prompt, professional and accurate support to customers, management and the wider team.
• Actively contribute to continuous improvement initiatives and the future growth of the business.
• Promote Glenco's values by delivering exceptional customer service and maintaining a positive, team-focused attitude.

Skills

Security industry experience

CCTV & access control

Quoting experience

Troubleshooting

Technical drawings

Attention to detail

Intercom systems

Customer rapport

Education

Electrical Licence

Tools

SimPro

Job description

Glenco Electrical, with head office in Alexandria and projects across Sydney, seeks an experienced Security Service and Sales Technician for a hybrid role combining quotes and on-site service.

Prepare quotations, review plans, and deliver service and small projects while supporting sales growth. Must have CCTV, access control and intercom experience, solid fault-finding skills, and an Electrical Licence.