App Support Analyst (SAP/Salesforce) – Hybrid

Aurec; Canberra; Hybrid; AUD 90.000 - 130.000; Vollzeit

Zusammenfassung

Aurec is seeking an Application Support Analyst for a Federal Government engagement across ACT, VIC, NSW, SA or TAS with hybrid work options.

You will investigate, triage, and resolve Level 1–2 incidents for SAP and Salesforce, apply ITIL processes, and collaborate with users, delivery teams and vendors to ensure service stability nationwide. You will also mentor juniors and contribute to SIT/UAT/BVT testing cycles.

Qualifikationen

• 5+ years of ICT application support experience.
• Strong ITIL incident and problem management knowledge.
• Familiar with SIT/UAT/BVT software release/testing cycles.
• Excellent stakeholder management and communication skills.
• Desirable knowledge of accessibility standards and inclusive design.

Aufgaben

• Investigate, triage, and resolve Level 1–2 incidents and service requests.
• Manage prioritisation and escalations for enterprise apps (SAP/Salesforce).
• Collaborate with business users, delivery teams, and vendors to fix issues.
• Conduct root cause and trend analysis on incident data using Excel.
• Support end-to-end testing and releases, including SIT, UAT, BVT.
• Mentor junior team members on standards and best practices.

Kenntnisse

SAP or Salesforce platforms

ITSM tools

Microsoft Excel

Stakeholder management

Tools

SAP

Salesforce

Jobbeschreibung

Aurec is seeking an Application Support Analyst for a Federal Government engagement across ACT, VIC, NSW, SA or TAS with hybrid work options.

You will investigate, triage, and resolve Level 1–2 incidents for SAP and Salesforce, apply ITIL processes, and collaborate with users, delivery teams and vendors to ensure service stability nationwide. You will also mentor juniors and contribute to SIT/UAT/BVT testing cycles.