Hybrid Rental Bonds Officer — Regulatory & Customer Service

NSW Fair Trading; Grafton; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Hybrid work

Job summary

NSW Fair Trading in Grafton, NSW, seeks a Rental Bonds Officer to deliver regulatory assessment and advisory services, assisting individuals and businesses to understand and comply with legislation for fair, timely outcomes in a fast-paced setting.

The role offers hybrid work with at least three days in the office per week, a base salary of $102,936 to $113,579 per year plus superannuation and leave loading, and an opportunity to contribute to the Smart Rental Bonds initiative within a modern

Qualifications

• Experience in high-volume assessment, compliance or regulatory work.
• Clear communication and advisory abilities.
• Ability to work within legislative and policy frameworks.
• Attention to detail and accurate record-keeping.

Responsibilities

• Assess applications, claims, authorisations in line with delegations and service standards.
• Provide clear, customer-centred advice via phone and written channels.
• Respond to enquiries and manage information flow within regulatory frameworks.
• Analyse information and evidence to support regulatory decisions.
• Identify emerging issues and contribute to service delivery improvements.
• Maintain accurate records and data integrity in systems.
• Collaborate with stakeholders to resolve complex matters.
• Participate in quality assurance and continuous improvement activities.

Job description

NSW Fair Trading in Grafton, NSW, seeks a Rental Bonds Officer to deliver regulatory assessment and advisory services, assisting individuals and businesses to understand and comply with legislation for fair, timely outcomes in a fast-paced setting.

The role offers hybrid work with at least three days in the office per week, a base salary of $102,936 to $113,579 per year plus superannuation and leave loading, and an opportunity to contribute to the Smart Rental Bonds initiative within a modern