Hybrid Release Analyst — ITIL-Driven Deployments Lead

Greater Western Water; City of Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Onsite parking

Parental leave 16 weeks

Work life balance days

Income protection

Health insurance discounts

Wellbeing rooms

Job summary

Greater Western Water is seeking an experienced Release Analyst to lead and coordinate technology releases across customer platforms and supporting systems. The role is a full-time fixed-term contract with hybrid work options, including WFH and the Footscray office, ending 30 June 2027.

You will own release planning, governance, and deployment activities across complex environments, ensuring controlled, traceable, high-quality outcomes while supporting operational stability.

Qualifications

• Essential experience in Release Management or a similar delivery role.
• Strong understanding of ITIL processes across change, incident, problem, and release management.
• Experience coordinating complex releases across multiple systems and stakeholders.
• Proven planning, risk management, and problem-solving abilities.

Responsibilities

• Own release plans, calendars and deployment schedules.
• Coordinate release activities across development, testing, architecture, business and vendors.
• Facilitate release readiness reviews, CAB approvals and go/no-go decisions.
• Manage deployment activities, environment promotions, rollback plans, and documentation.
• Monitor risks, issues and dependencies and drive resolutions.
• Support incident management and post-release validation activities.
• Maintain governance, audit trails and compliance for releases.

Skills

Release Management

Change Management

ITIL

Stakeholder Coordination

Jira/Confluence

SQL/NoSQL

Vendor Management

Education

Relevant tertiary qualification

Tools

Jira

Confluence

Job description

Greater Western Water is seeking an experienced Release Analyst to lead and coordinate technology releases across customer platforms and supporting systems. The role is a full-time fixed-term contract with hybrid work options, including WFH and the Footscray office, ending 30 June 2027.

You will own release planning, governance, and deployment activities across complex environments, ensuring controlled, traceable, high-quality outcomes while supporting operational stability.