Hybrid IT Service Delivery Engineer

GWA Group; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

GWA Group is seeking a Service Delivery Engineer to provide responsive IT support and drive a seamless technology experience across the business. The role involves supporting employees at all levels, including senior leaders, and working independently across service delivery responsibilities.

Based in North Sydney with hybrid work options, you will troubleshoot issues, manage expectations and help ensure technology services run smoothly while building strong stakeholder relationships across the

Qualifications

• Two years of IT support or service desk experience required.
• Ability to work independently and resolve issues.
• Strong communication and customer service skills.
• Experience engaging with stakeholders including senior leadership.

Responsibilities

• Providing IT support and resolving technical issues
• Supporting users across multiple business locations
• Working independently across a range of service delivery responsibilities
• Building strong relationships with stakeholders across the business
• Supporting employees and senior leaders with technology needs
• Diagnosing and troubleshooting technology problems
• Managing support requests and competing priorities
• Escalating issues when required
• Delivering clear and responsive customer service
• Assisting with ongoing service delivery improvements

Skills

IT support

Service Desk

Desktop support

Stakeholder management

Communication skills

Problem solving

Independent work

Tools

Microsoft technologies

ITIL

CompTIA

Job description

GWA Group is seeking a Service Delivery Engineer to provide responsive IT support and drive a seamless technology experience across the business. The role involves supporting employees at all levels, including senior leaders, and working independently across service delivery responsibilities.

Based in North Sydney with hybrid work options, you will troubleshoot issues, manage expectations and help ensure technology services run smoothly while building strong stakeholder relationships across the