Release Analyst

Greater Western Water; City of Melbourne; Hybrid; AUD 100,000 - 130,000; Full time

Benefits offered by this job

Onsite parking

Parental leave 16 weeks

Work life balance days

Income protection

Health insurance discounts

Wellbeing rooms

Job summary

Greater Western Water is seeking an experienced Release Analyst to lead and coordinate technology releases across customer platforms and supporting systems. The role is a full-time fixed-term contract with hybrid work options, including WFH and the Footscray office, ending 30 June 2027.

You will own release planning, governance, and deployment activities across complex environments, ensuring controlled, traceable, high-quality outcomes while supporting operational stability.

Qualifications

• Essential experience in Release Management or a similar delivery role.
• Strong understanding of ITIL processes across change, incident, problem, and release management.
• Experience coordinating complex releases across multiple systems and stakeholders.
• Proven planning, risk management, and problem-solving abilities.

Responsibilities

• Own release plans, calendars and deployment schedules.
• Coordinate release activities across development, testing, architecture, business and vendors.
• Facilitate release readiness reviews, CAB approvals and go/no-go decisions.
• Manage deployment activities, environment promotions, rollback plans, and documentation.
• Monitor risks, issues and dependencies and drive resolutions.
• Support incident management and post-release validation activities.
• Maintain governance, audit trails and compliance for releases.

Skills

Release Management

Change Management

ITIL

Stakeholder Coordination

Jira/Confluence

SQL/NoSQL

Vendor Management

Education

Relevant tertiary qualification

Tools

Jira

Confluence

Job description

• Full-time fixed-term contract until 30 June 2027
• Flexible hybrid working - WFH and Footscray Office, close to train station.
• Opportunity to manage and coordinate enterprise-scale technology releases across critical customer platforms and supporting systems.

About Greater Western Water

We’re water… and more.

GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west.

• We embrace flexibility and connection with a balance of on-site and WFH.
• Free onsite parking (subject to availability)
• Gender neutral, 16-week parental leave available from commencement
• Eligible full-time employees may access additional Work Life Balance Days, subject to eligibility criteria, helping you prioritise wellbeing and flexibility.
• Free income protection and salary continuance insurance
• Access to corporate health insurance deals with major providers
• Wellbeing, prayer, and sensory rooms in the Footscray and Sunbury office

The opportunity

We're looking for an experienced Release Analyst to lead and coordinate, govern, and drive technology releases across our customer platforms and supporting systems.

Reporting to the Lead, Customer and Asset Environments, you will take ownership of release planning, governance, coordination, and deployment activities across complex technology environments. You'll be responsible for ensuring releases are delivered in a controlled, traceable, and high-quality manner while supporting ongoing operational stability.

Responsibilities

• Own and manage release plans, calendars, and deployment schedules.
• Coordinate release activities across development, testing, architecture, business, and vendor teams.
• Facilitate release readiness reviews, CAB approvals, and Go/No-Go decisions.
• Manage deployment activities, environment promotions, rollback plans, and release documentation.
• Monitor release risks, issues, dependencies, and resolution activities.
• Support incident management and post-release validation activities.
• Maintain release governance, audit trails, and compliance requirements.

Skills & Experience

• Essential experience in Release Management, Change Management, or a similar technology delivery role.
• Deep understanding of ITIL processes, including change, incident, problem, and release management.
• Experience coordinating complex releases across multiple systems and stakeholders.
• Effective planning, risk management, and problem-solving capability.
• Ability to influence outcomes and build effective relationships with technical teams, business stakeholders, and vendors.
• Confident and influential communicator with a collaborative and persuasive approach, able to lead complex stakeholder discussions, build consensus, negotiate mutually beneficial outcomes, and appropriately challenge perspectives.
• Experience working with databases such as Oracle, SQL Server, or NoSQL environments.
• Experience using Jira and Confluence to manage release activities, track work, maintain documentation and support collaboration across delivery teams.
• Relevant tertiary qualification or equivalent industry experience

See yourself thrive

Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.

We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.

The successful candidate will be required to complete pre-employment checks, including reference checks, medical assessments, a national police check, and verification of working rights in Australia.