ServiceNow Functional Lead - Platform Governance (Hybrid)

Sydney Water; Sydney; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Sydney Water seeks an experienced ServiceNow Functional Lead to steer the ServiceNow platform across multiple initiatives. You will align business needs with enterprise architecture, govern designs, and maximise use of out-of-box capabilities while guiding internal teams and partners.

The role requires strong stakeholder management, deep PSDS/CSM expertise, and a proven track record of delivering scalable ServiceNow solutions in complex environments. Hybrid work options are available.

Qualifications

• Experience delivering ServiceNow solutions in complex environments.
• Knowledge of governance and enterprise architecture.
• Ability to maximise out-of-box capabilities while guiding teams and partners.

Responsibilities

• Lead platform governance for ServiceNow across multiple initiatives.
• Align business needs with enterprise architecture and designs.
• Govern designs and maximise use of out-of-box capabilities.
• Guide internal teams and partners to deliver scalable ServiceNow solutions.

Skills

Stakeholder management

PSDS/CSM expertise

ServiceNow

Job description

Sydney Water seeks an experienced ServiceNow Functional Lead to steer the ServiceNow platform across multiple initiatives. You will align business needs with enterprise architecture, govern designs, and maximise use of out-of-box capabilities while guiding internal teams and partners.

The role requires strong stakeholder management, deep PSDS/CSM expertise, and a proven track record of delivering scalable ServiceNow solutions in complex environments. Hybrid work options are available.