Hybrid Refrigeration & HVAC Tech Support Specialist

Rinnai; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working arrangements

Generous staff discounts

Additional personal insurance benefits

Job summary

Rinnai Australia is seeking a Technical Support Specialist (Refrigeration & HVAC) to join our Braeside team. You’ll leverage your trade knowledge to assist customers and installers from an office-based role, away from field service.

You’ll provide phone-based technical assistance, troubleshoot issues, and explain solutions in clear, practical terms, collaborating with Engineering, Service, Sales and Distribution to resolve enquiries. This role offers hybrid working after training.

Qualifications

• A trade qualification in Refrigeration and Air Conditioning.
• Experience installing, servicing or troubleshooting refrigeration and HVAC systems.
• Strong problem-solving and sound technical knowledge.
• Customer-focused, patient approach.
• Good phone communication and ability to explain technical concepts.
• Strong computer skills and willingness to learn new systems.
• Team-oriented and helpful attitude.

Responsibilities

• Provide friendly, professional technical support over the phone.
• Troubleshoot refrigeration and HVAC issues for customers and tradespeople.
• Answer product, installation, maintenance and service enquiries.
• Explain technical information clearly and practically.
• Collaborate with Engineering, Service, Sales and Distribution teams to resolve enquiries.
• Deliver a positive customer experience through practical advice and problem-solving.

Skills

Phone communication

Problem-solving

Teamwork

Education

Trade qualification in Refrigeration & Air Conditioning

Tools

Computer literacy

Job description

Rinnai Australia is seeking a Technical Support Specialist (Refrigeration & HVAC) to join our Braeside team. You’ll leverage your trade knowledge to assist customers and installers from an office-based role, away from field service.

You’ll provide phone-based technical assistance, troubleshoot issues, and explain solutions in clear, practical terms, collaborating with Engineering, Service, Sales and Distribution to resolve enquiries. This role offers hybrid working after training.