HVAC Technical Support Specialist | Flexible Hours

Katz Recruitment; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

National offices across Australia

Flexible working hours with optioned 8

Training and product development

Job summary

General Australia, a leading air conditioning solutions provider, invites applications for an HVAC Technical Support role. Based across Australia with offices in Sydney, Brisbane, Adelaide, Melbourne or Perth, you’ll deliver technical advisory support to trade and retail customers and stay connected with field and workshop environments.

You’ll contribute to training, warranty support and service processes, leveraging refrigeration and air-conditioning expertise while collaborating with internal

Qualifications

• Refrigeration and Air Conditioning trade qualifications
• Current ARCtick licence
• Supervisors or Contractors licence
• Customer service experience
• Relevant industry and field experience
• Strong technical and product knowledge
• Good computer skills
• Logical and practical problem solving
• Strong communication and relationship-building skills
• Genuine customer focus
• Ability to work collaboratively in a team
• First Aid certificate, driver's licence and people management experience would be desirable

Responsibilities

• Provide technical advice and support to trade and retail customers
• Assist with customer complaints and technical enquiries
• Support service agents with repairs and service requirements
• Assist with warranty claims, warranty parts and labour claims
• Support spare parts personnel with technical information and order requirements
• Attend service calls and commissioning activities for training
• Assist in the workshop where required
• Provide limited product installation support
• Assist with developing training materials and training service agents
• Keep product and technical knowledge up to date
• Prepare service reports and provide feedback on product issues
• Assist with developing service procedures and processes
• Support field service claims and spare parts orders
• Identify and report persistent or unusual technical issues

Job description

General Australia, a leading air conditioning solutions provider, invites applications for an HVAC Technical Support role. Based across Australia with offices in Sydney, Brisbane, Adelaide, Melbourne or Perth, you’ll deliver technical advisory support to trade and retail customers and stay connected with field and workshop environments.

You’ll contribute to training, warranty support and service processes, leveraging refrigeration and air-conditioning expertise while collaborating with internal