HVAC Technical Support — Flexible Hours & Field Work

Katz Recruitment; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Amazing culture

Great training

Employee perks

Job summary

GENERAL AUSTRALIA invites applications for an HVAC Technical Support role, focusing on refrigeration and air conditioning expertise. You will advise customers, service agents and internal teams while staying connected to products through field and workshop exposure.

The position offers varied responsibilities from warranty support to product development, with opportunities to contribute to training and service processes. Based across multiple Australian locations.

Qualifications

• Trade qualifications in Refrigeration and Air Conditioning.
• Current ARCtick licence.
• Supervisor or Contractors licence.
• Customer service experience.
• Strong communication and relationship-building skills.
• Good computer skills.

Responsibilities

• Provide technical advice and support to trade and retail customers.
• Assist with customer complaints and technical enquiries.
• Support service agents with repairs and service requirements.
• Assist with warranty claims, warranty parts and labour claims.
• Support spare parts personnel with technical information and order requirements.
• Attend service calls and commissioning activities for training.
• Assist in the workshop where required.
• Provide limited product installation support.
• Assist with developing training materials and training service agents.
• Keep product and technical knowledge up to date.
• Prepare service reports and provide feedback on product issues.
• Assist with developing service procedures and processes.
• Support field service claims and spare parts orders.
• Identify and report persistent or unusual technical issues.

Skills

Refrigeration & Air Conditioning trade

ARCtick licence

Supervisor or Contractors licence

Customer service experience

Strong communication

Teamwork

Problem solving

Good computer skills

Technical product knowledge

Job description

GENERAL AUSTRALIA invites applications for an HVAC Technical Support role, focusing on refrigeration and air conditioning expertise. You will advise customers, service agents and internal teams while staying connected to products through field and workshop exposure.

The position offers varied responsibilities from warranty support to product development, with opportunities to contribute to training and service processes. Based across multiple Australian locations.