Hybrid Product Manager: Customer-Driven & Strategic

Royal Automobile Club of Queensland; Queensland; On-site; AUD 120,000 - 150,000; Full time

Job summary

RACQ seeks a Product Manager to lead the vision, strategy and lifecycle management of key technology products, delivering member-focused experiences and measurable value for the organisation.

You will partner with business and technology stakeholders to champion a product-led approach, prioritise initiatives, and drive adoption through data-driven decisions that balance member needs with strategic priorities.

Qualifications

• Demonstrated experience leading the strategy, development and lifecycle management of digital, technology or business products within a complex organisation.
• Strong knowledge of contemporary product management practices, including customer-centric design, product discovery and value-based delivery.
• Proven ability to develop product visions and roadmaps that translate customer and business needs into successful outcomes.
• Experience using customer insights, research and analytics to drive product decisions and prioritisation.
• Exceptional stakeholder engagement, influencing and communication skills, with the ability to build alignment across diverse groups.
• Strong commercial, analytical and problem-solving capabilities, combined with experience working in agile product delivery environments.

Responsibilities

• Define and execute product vision, strategy and roadmaps aligned to RACQ's strategic objectives.
• Lead product discovery activities, including customer research, market analysis and business case development.
• Use member insights, data and performance metrics to identify opportunities and prioritise product improvements.
• Own the end-to-end product lifecycle from concept and prioritisation through to delivery, adoption and continuous improvement.
• Build strong relationships across business and technology teams to align priorities and deliver successful outcomes.
• Establish product governance practices and ensure investment decisions support strategic business goals.
• Lead and develop a high-performing team, fostering a culture of collaboration, innovation and accountability.
• Monitor product performance, communicate progress and champion evidence-based decision making to maximise value realisation.

Job description

RACQ seeks a Product Manager to lead the vision, strategy and lifecycle management of key technology products, delivering member-focused experiences and measurable value for the organisation.

You will partner with business and technology stakeholders to champion a product-led approach, prioritise initiatives, and drive adoption through data-driven decisions that balance member needs with strategic priorities.