Hybrid Operations Specialist: Reconciliation & Automation Lead

Shaype; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Office in Sydney

Flexible working environment

Job summary

Shaype is seeking an Operations Specialist to run and support daily e2e reconciliation, settlement, and disputes, with a focus on continuous process improvements. The role collaborates across the operations team to embed stronger controls and enable automation for better operational insight.

Based in Sydney with a hybrid model (2 days in the Sydney office, additional days as required), you will own daily cycles, advise on process enhancements, and contribute to scalable workflows as Shaype grows.

Qualifications

• 3–5 years hands-on ownership of a daily reconciliation or settlement cycle in a regulated payments environment.
• Strong Excel skills and comfort with operational data.
• Experience automating reconciliation or reporting steps, including spreadsheet-based workflows.

Responsibilities

• Run daily reconciliation and settlement cycles, investigate and resolve breaks.
• Manage payment disputes end-to-end and produce weekly reports.
• Maintain and improve procedures; document processes for training and continuity.
• Support incidents, file re-runs, and continuity exercises with Tech teams.
• Assist with reporting and ensuring control practices across operations.

Skills

Excel

Process automation

Reconciliation

Dispute management

Cross-functional collaboration

Job description

Shaype is seeking an Operations Specialist to run and support daily e2e reconciliation, settlement, and disputes, with a focus on continuous process improvements. The role collaborates across the operations team to embed stronger controls and enable automation for better operational insight.

Based in Sydney with a hybrid model (2 days in the Sydney office, additional days as required), you will own daily cycles, advise on process enhancements, and contribute to scalable workflows as Shaype grows.