Hybrid Operations & Project Support Coordinator

AECOM; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Flexible start/finish times

Professional development courses

5 days paid study leave

Job summary

AECOM is seeking a Business Support Coordinator to ensure high-quality outcomes by overseeing delivery, finance and client processes, based in Melbourne. You will partner across operations to support Sector Directors and Managers.

You will handle diary management, meeting coordination, event planning, internal reporting and expenses, while monitoring governance activities and improving data quality. This role supports a Water business line with hybrid work options.

Qualifications

• 4–5 years’ experience in a similar role, with the ability to step in quickly and operate effectively with minimal ramp-up.
• Strong communication skills and proven ability to work independently while managing multiple priorities.
• High level of professionalism and confidentiality, with experience engaging stakeholders at all levels.
• Proficient in Microsoft 365 and comfortable learning new systems; experience with internal systems is advantageous.
• Adaptable and self-directed, able to navigate changing priorities and support business needs efficiently.

Responsibilities

• Provide operational and administrative support to Sector Directors, including diary and inbox management, meeting coordination, event planning, internal reporting, and expense processing.
• Provide administrative and project support to Sector Managers and Project Managers as part of broader support to the Water and Infrastructure team.
• Coordinate and track governance activities such as GNGs, project risk reviews, Healthy Starts, NPS and client surveys, ensuring timely completion and follow-up actions.
• Partner with Operations Managers, Project Administration, Controls, GBS and EC teams to monitor project performance, drive improvements in cash collection, data quality, time compliance, and resolve issues proactively.
• Support client, market, pursuit and opportunity reporting, maintaining accurate and current information in Salesforce and producing relevant reports for business line meetings.
• Champion a quality mindset across the Sector, ensuring consistent application of AECOM policies, procedures and best practices to support optimal project delivery and strategic initiatives.

Skills

Diary management

Inbox management

Meeting coordination

Event planning

Internal reporting

Expense processing

Stakeholder management

Microsoft 365

Adaptability

Confidentiality

Tools

Salesforce

Job description

AECOM is seeking a Business Support Coordinator to ensure high-quality outcomes by overseeing delivery, finance and client processes, based in Melbourne. You will partner across operations to support Sector Directors and Managers.

You will handle diary management, meeting coordination, event planning, internal reporting and expenses, while monitoring governance activities and improving data quality. This role supports a Water business line with hybrid work options.