Business Support Coordinator

AECOM; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Flexible start/finish times

Professional development courses

5 days paid study leave

Job summary

AECOM is seeking a Business Support Coordinator to ensure high-quality outcomes by overseeing delivery, finance and client processes, based in Melbourne. You will partner across operations to support Sector Directors and Managers.

You will handle diary management, meeting coordination, event planning, internal reporting and expenses, while monitoring governance activities and improving data quality. This role supports a Water business line with hybrid work options.

Qualifications

• 4–5 years’ experience in a similar role, with the ability to step in quickly and operate effectively with minimal ramp-up.
• Strong communication skills and proven ability to work independently while managing multiple priorities.
• High level of professionalism and confidentiality, with experience engaging stakeholders at all levels.
• Proficient in Microsoft 365 and comfortable learning new systems; experience with internal systems is advantageous.
• Adaptable and self-directed, able to navigate changing priorities and support business needs efficiently.

Responsibilities

• Provide operational and administrative support to Sector Directors, including diary and inbox management, meeting coordination, event planning, internal reporting, and expense processing.
• Provide administrative and project support to Sector Managers and Project Managers as part of broader support to the Water and Infrastructure team.
• Coordinate and track governance activities such as GNGs, project risk reviews, Healthy Starts, NPS and client surveys, ensuring timely completion and follow-up actions.
• Partner with Operations Managers, Project Administration, Controls, GBS and EC teams to monitor project performance, drive improvements in cash collection, data quality, time compliance, and resolve issues proactively.
• Support client, market, pursuit and opportunity reporting, maintaining accurate and current information in Salesforce and producing relevant reports for business line meetings.
• Champion a quality mindset across the Sector, ensuring consistent application of AECOM policies, procedures and best practices to support optimal project delivery and strategic initiatives.

Skills

Diary management

Inbox management

Meeting coordination

Event planning

Internal reporting

Expense processing

Stakeholder management

Microsoft 365

Adaptability

Confidentiality

Tools

Salesforce

Job description

Company Description

“We are a company that values diversity, inclusiveness, and innovative thinking.”

Come grow with us.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. Partner with our business leaders locally and throughout Australia and New Zealand and operate in a core team across the region, working with a variety of stakeholders and contribute towards key deliverables. No matter where you are in your career, there's a path for you here at AECOM.

Everyone belongs at AECOM

We’re committed to diversity, equity, inclusion, and belonging - because great ideas come from diverse perspectives. AECOM is proud to be a Fortune 500 Most Admired Company, a WGEA Employer of Choice for Gender Equality, #Work180 Equitable Workplace Awards 2025 Winner and an AWEI Bronze Tier LGBTQ+ Inclusive Employer.

Job Description

The Business Support Coordinator ensures high-quality outcomes by overseeing compliance to delivery, finance and client processes, while partnering across operations. This role will be based in our Melbourne office.

How you’ll make a difference:

• Provide operational and administrative support to Sector Directors, including diary and inbox management, meeting coordination, event planning, internal reporting, and expense processing.
• Provide administrative and project support to Sector Managers and Project Managers as part of broader support to the Water and Infrastructure team.
• Coordinate and track governance activities such as GNGs, project risk reviews, Healthy Starts, NPS and client surveys, ensuring timely completion and follow-up actions.
• Partner with Operations Managers, Project Administration, Controls, GBS and EC teams to monitor project performance, drive improvements in cash collection, data quality, time compliance, and resolve issues proactively.
• Support client, market, pursuit and opportunity reporting, maintaining accurate and current information in Salesforce and producing relevant reports for business line meetings.
• Champion a quality mindset across the Sector, ensuring consistent application of AECOM policies, procedures and best practices to support optimal project delivery and strategic initiatives.

Qualifications

The qualities that help you thrive:

The following qualifications and experience are highly desired, but if you don’t tick all the boxes you could still be a perfect fit for this role.

• 4–5 years’ experience in a similar role, with the ability to step in quickly and operate effectively with minimal ramp-up.
• Strong communication skills and proven ability to work independently while managing multiple priorities.
• High level of professionalism and confidentiality, with experience engaging stakeholders at all levels.
• Proficient in Microsoft 365 and comfortable learning new systems; experience with internal systems is advantageous.
• Adaptable and self-directed, able to navigate changing priorities and support business needs efficiently.

Additional Information

Why you’ll love working with us

• Flexible work arrangements, including alternative start/finish times, job-sharing and hybrid work options
• Purchase up to 6 weeks additional annual leave per year
• Flex public holidays – swap Easter or other holidays for ones that suit you better
• Continuous learning and growth - lunch and learns, professional development courses, financial study assistance, 5 days paid study leave, global career opportunities

Ready to push the limits of what’s possible?

We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders — past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

ReqID: J10159249

Business Line: Water

Business Group: DCS

Strategic Business Unit: ANZ

Career Area: Administration

Work Location Model: On-Site