Hybrid Operations Officer - Customer Experience & Analytics

Great Southern Bank; City of Brisbane; Presencial; AUD 65.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Study leave

Wellbeing coaching

Work from home two days a week

Staff discounts

Descripción de la vacante

Great Southern Bank in Brisbane seeks an Operations Officer to deliver timely customer support and internal stakeholder assistance across multiple channels. The role emphasizes complex, high-value interactions, onboarding tasks, and accurate maintenance of customer records.

You will collaborate across teams with a focus on quality, first contact resolution, and process improvement. Strong communication, CRM proficiency, and adaptability are essential for success in this fast-paced environment.

Formación

• Strong communication and a customer-first mindset.
• High attention to detail with a problem-solving mindset.
• Comfortable using CRM systems, Microsoft Office, and learning new platforms.

Responsabilidades

• Provide timely customer support across multiple channels.
• Assist with onboarding, data entry, reporting and analysis.
• Handle complex, high-value inquiries with focus on customer experience.
• Collaborate with Manager and Team Leader on ad hoc tasks and escalations.
• Aim for first contact resolution and maintain data accuracy.

Conocimientos

Communication skills

Attention to detail

CRM systems

Microsoft Office

Team collaboration

Problem solving

Adaptable

Herramientas

CRM software

MS Office

Descripción del empleo

Great Southern Bank in Brisbane seeks an Operations Officer to deliver timely customer support and internal stakeholder assistance across multiple channels. The role emphasizes complex, high-value interactions, onboarding tasks, and accurate maintenance of customer records.

You will collaborate across teams with a focus on quality, first contact resolution, and process improvement. Strong communication, CRM proficiency, and adaptability are essential for success in this fast-paced environment.