Operations Officer

Great Southern Bank; City of Brisbane; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Study leave

Wellbeing coaching

Work from home two days a week

Staff discounts

Résumé du poste

Great Southern Bank in Brisbane seeks an Operations Officer to deliver timely customer support and internal stakeholder assistance across multiple channels. The role emphasizes complex, high-value interactions, onboarding tasks, and accurate maintenance of customer records.

You will collaborate across teams with a focus on quality, first contact resolution, and process improvement. Strong communication, CRM proficiency, and adaptability are essential for success in this fast-paced environment.

Qualifications

• Strong communication and a customer-first mindset.
• High attention to detail with a problem-solving mindset.
• Comfortable using CRM systems, Microsoft Office, and learning new platforms.

Responsabilités

• Provide timely customer support across multiple channels.
• Assist with onboarding, data entry, reporting and analysis.
• Handle complex, high-value inquiries with focus on customer experience.
• Collaborate with Manager and Team Leader on ad hoc tasks and escalations.
• Aim for first contact resolution and maintain data accuracy.

Connaissances

Communication skills

Attention to detail

CRM systems

Microsoft Office

Team collaboration

Problem solving

Adaptable

Outils

CRM software

MS Office

Description du poste

As our highly valued Operations Officer based in Brisbane, in this role you will provide timely and professional support to customers and internal stakeholders across multiple channels, with a strong focus on complex, high value interactions and customer experience excellence. You will interact with the customer at key stages of their relationship with the bank, including onboarding, applying power of attorneys, tax residency changes, amendments to customer details, term deposit changes and membership resignations.

The role will also require an analytical approach to a variety of complex situations across the banks Customer Maintenance and Deceased Estates areas. It will require a collaborative outlook with a focus on quality, accuracy, and first contact resolution.

You'll make an impact by:

• Providing assistance to the Manager and Team Leader with essential non-core tasks and ad hoc escalations.
• Comprehend and respond to unique customer and internal enquiries via a number of channels including digital and voice.
• Assist with data entry, record keeping, reporting and analysis to support decision making.
• Identify opportunities to improve operational efficiency and customer outcomes
• Achievement of individual KPIs and contributing to team KPIs
• Leverage internal and external relationships with relevant stakeholders to drive better customer experiences.

Do things differently with us

To succeed in this role, you will have:

• Strong communication skills and a customer first mindset.
• Have strong attention to detail with a problem solving mindset.
• Confident using technology, including CRM systems, Microsoft Office, and open to learning new platforms or systems.
• Ability to work independently and collaboratively within a team.
• Resilient and adaptable, with the ability to remain effective during periods of change.

Why Great Southern Bank?

Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families.

Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!

Imagine working for a bank that truly helps people. You can.

At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging and are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, and fair and equitable decision making that empowers our people to be at their best every day.

We move with purpose, are curious about what's next, remain focused on what matters most, and are always ready to find smarter ways to help our customers and communities thrive. Our people bring energy and initiative to a fast-changing environment, making thoughtful decisions that balance doing good for our customers with driving sustainable success for our business. If you enjoy working in a place where priorities evolve, ideas are valued, and every action contributes to something bigger, you'll feel right at home here at Great Southern Bank.