Hybrid Level 2 IT Engineer — MS 365 & UC Focus

Cadence Connect

Brisbane

Híbrido

AUD 85.000 - 100.000

Jornada completa

Hace 3 días

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Ventajas ofrecidas por este puesto de trabajo

Hybrid work

Brisbane CBD location

Modern technology exposure

Career development

Descripción de la vacante

Cadence Connect is seeking a Level 2 IT Support Engineer in Brisbane CBD to resolve complex Microsoft Modern Workplace and Unified Communications issues. You’ll own escalations and work across 365, Entra ID, Intune and Teams Calling, delivering robust support and technical leadership.

The role emphasizes hands-on problem solving, ownership, and collaboration with an experienced team in a hybrid setup with two days WFH.

Formación

Minimum three years of technical support experience.
Demonstrated Level 2 responsibilities.
Strong Microsoft Modern Workplace and Unified Communications experience.

Responsabilidades

Acting as a key escalation point for complex Level 2 technical incidents.
Administering and troubleshooting Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
Supporting Microsoft Entra ID, including identity management, MFA, Conditional Access and authentication issues.
Managing Microsoft Intune environments, including device enrolment, compliance policies, configuration profiles and application deployments.
Troubleshooting Microsoft Teams Calling, including call quality, voice configuration, connectivity and telephony-related issues.
Supporting Windows Server, Active Directory, Group Policy, DNS and DHCP.
Investigating general infrastructure and networking issues, including VPNs, firewalls, switches and connectivity.
Assisting with infrastructure improvements, technical projects and technology deployments.
Mentoring junior engineers and contributing to technical documentation and knowledge sharing.