Hybrid IT Support Technician - Part-Time (Remote & Onsite)

Zetta Pty Ltd; City of Melbourne; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Permanent part-time

Predictable rotation

Job summary

Zetta ICT Services in Melbourne is seeking a Service Desk / Onsite Support Technician for a permanent part-time role (4 hours per day, morning start). You will alternate on a two-week rotation between remote service desk work and onsite support at a customer site in Melbourne CBD, handling incidents, requests, hardware and peripherals, with clear ticketing and handovers.

The ideal candidate has strong communication, can work independently, experience in service desks or desktop support (MSP

Qualifications

• Experience in a service desk or desktop support role.
• MSP experience is highly regarded.
• Proven ability to explain technical issues in plain language.
• Ability to work independently and manage workload onsite and remotely.

Responsibilities

• Triage, troubleshoot and resolve Level 1 and Level 2 incidents and service requests
• Support Microsoft 365, Windows endpoints, printers, mobile devices
• Handle user onboarding/offboarding and password resets
• Provide a friendly, professional face for Zetta at customer sites
• Keep tickets accurate and hand over to partner with clear context

Skills

MSP experience

Customer-focused

Problem-solving mindset

Strong communication

Tools

Windows

Microsoft 365

Active Directory/Entra ID

Job description

Zetta ICT Services in Melbourne is seeking a Service Desk / Onsite Support Technician for a permanent part-time role (4 hours per day, morning start). You will alternate on a two-week rotation between remote service desk work and onsite support at a customer site in Melbourne CBD, handling incidents, requests, hardware and peripherals, with clear ticketing and handovers.

The ideal candidate has strong communication, can work independently, experience in service desks or desktop support (MSP