Hybrid IT Support Specialist - End User Computing

UAA Group; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Study Assistance

Hybrid work

16 weeks’ gender-equal parental leave

Group Insurance

Job summary

UAA Group is seeking an End User Computing Support Administrator to join our Business Technology team in Australia. This hands-on role provides on-site and remote support for end users across devices, apps, and collaboration tools, working closely with our MSP to resolve issues efficiently and maintain productivity.

You will help onboard/offboard users, manage device lifecycles, support Microsoft 365 (Teams, SharePoint, Exchange, Entra ID) and Intune, and assist with AV and meeting room tech

Qualifications

• 3+ years of IT support experience with Windows desktop environments.
• Experience supporting Microsoft 365 services (Teams, SharePoint, Exchange, Entra ID).
• Proven troubleshooting, analytical and customer service skills.

Responsibilities

• Provide on-site and remote support for end users across devices, applications, collaboration tools and connectivity issues.
• Coordinate IT incidents and service requests with third-party providers, including our MSP.
• Support the Microsoft 365 environment, including Teams, SharePoint, Exchange and Entra ID.
• Assist with user access lifecycle activities, including onboarding, role changes and offboarding.
• Oversee endpoint lifecycle activities, including Intune administration, device builds, asset management and secure disposal.
• Provide AV and video conferencing support, including meeting room technology such as Yealink.
• Support patching, backups, disaster recovery testing and service continuity tasks.
• Assist with email security investigations, phishing response and continuous improvement initiatives.
• Produce documentation and knowledge base articles to improve self-service.
• Contribute to technology projects that improve employee experience and resilience.

Skills

Troubleshooting

Analytical skills

Customer service

End user support

Education

IT qualifications or certifications

Tools

Microsoft Intune

Microsoft 365

Teams

Job description

UAA Group is seeking an End User Computing Support Administrator to join our Business Technology team in Australia. This hands-on role provides on-site and remote support for end users across devices, apps, and collaboration tools, working closely with our MSP to resolve issues efficiently and maintain productivity.

You will help onboard/offboard users, manage device lifecycles, support Microsoft 365 (Teams, SharePoint, Exchange, Entra ID) and Intune, and assist with AV and meeting room tech