End User Computing Support Administrator

UAA Group; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Study Assistance

Hybrid work

16 weeks’ gender-equal parental leave

Group Insurance

Job summary

UAA Group is seeking an End User Computing Support Administrator to join our Business Technology team in Australia. This hands-on role provides on-site and remote support for end users across devices, apps, and collaboration tools, working closely with our MSP to resolve issues efficiently and maintain productivity.

You will help onboard/offboard users, manage device lifecycles, support Microsoft 365 (Teams, SharePoint, Exchange, Entra ID) and Intune, and assist with AV and meeting room tech

Qualifications

• 3+ years of IT support experience with Windows desktop environments.
• Experience supporting Microsoft 365 services (Teams, SharePoint, Exchange, Entra ID).
• Proven troubleshooting, analytical and customer service skills.

Responsibilities

• Provide on-site and remote support for end users across devices, applications, collaboration tools and connectivity issues.
• Coordinate IT incidents and service requests with third-party providers, including our MSP.
• Support the Microsoft 365 environment, including Teams, SharePoint, Exchange and Entra ID.
• Assist with user access lifecycle activities, including onboarding, role changes and offboarding.
• Oversee endpoint lifecycle activities, including Intune administration, device builds, asset management and secure disposal.
• Provide AV and video conferencing support, including meeting room technology such as Yealink.
• Support patching, backups, disaster recovery testing and service continuity tasks.
• Assist with email security investigations, phishing response and continuous improvement initiatives.
• Produce documentation and knowledge base articles to improve self-service.
• Contribute to technology projects that improve employee experience and resilience.

Skills

Troubleshooting

Analytical skills

Customer service

End user support

Education

IT qualifications or certifications

Tools

Microsoft Intune

Microsoft 365

Teams

Job description

UAA Group is a leading provider of innovative insurance products and services, specialising in plant, machinery and construction insurance across multiple regions. With deep industry knowledge across construction, infrastructure and mining, we deliver expert product expertise and responsive claims support for contractors and equipment operators. Through our house of brands, including MECON, MECON NZ, UAA, UANZ and UAS, we support clients across a diverse and specialised market.

UAA Group is driven by the purpose of ensuring our clients have confidence that their future is protected. Our services and team culture are guided by our values of Integrity, Innovation, Connection, Resilience and Growth.

About the Role

We are looking for an End User Computing Support Administrator to join our Business Technology team.

This is a hands‑on support role focused on keeping our people connected and productive. You will provide day‑to‑day technical support across devices, systems and collaboration tools, working closely with our Managed Service Provider (MSP) to ensure issues are resolved efficiently and to a high standard.

You will also play a key role in supporting onboarding/offboarding, device lifecycle management, and maintaining smooth IT operations across the business.

What You Will Be Doing

• Provide on‑site and remote support for end users across devices, applications, collaboration tools and connectivity issues.
• Manage and coordinate IT incidents and service requests with third‑party providers, including our Managed Service Provider.
• Support the Microsoft 365 environment, including Teams, SharePoint, Exchange and Entra ID.
• Assist with user access lifecycle activities, including onboarding, role changes and offboarding.
• Oversee endpoint lifecycle activities, including Microsoft Intune administration, device builds, asset management, hardware refresh and secure disposal.
• Provide AV and video conferencing support, including meeting room technology such as Yealink.
• Support operational technology activities such as patching, backups, disaster recovery testing and service continuity tasks.
• Assist with email security investigations, phishing response and continuous improvement initiatives.
• Produce clear support documentation, knowledge base articles and user guidance to improve consistency and self‑service.
• Contribute to technology projects that improve employee experience, service quality and operational resilience.

About You

You are someone who enjoys solving problems, helping others, and building your technical capability in a fast‑paced environment.

Essential experience and capabilities

• 3+ years’ experience in IT support, supported by relevant qualifications, certifications or equivalent practical experience.
• Experience supporting Windows desktop environments, end‑user devices and business users.
• Strong troubleshooting, analytical and customer service skills.
• Working knowledge of Microsoft 365 services such as Teams, SharePoint, Exchange and Entra ID.
• Experience administering Microsoft Intune for endpoint management, device compliance and application deployment.
• Experience using ticketing systems to manage incidents and service requests.
• Clear written and verbal communication skills, with the ability to produce accurate documentation and user‑friendly guidance.
• A collaborative approach with the ability to build effective stakeholder and vendor relationships.
• Experience in financial services, insurance or another regulated environment.
• Exposure to networking fundamentals such as IP addressing, VLANs, wireless and network security.
• Exposure to cyber security frameworks such as ISO, NIST or ASD Essential Eight.
• Familiarity with enterprise networking, security, email protection and endpoint protection tools.
• Exposure to Windows Autopilot for device provisioning and modern deployment.
• Experience working with vendors, outsourced IT providers or managed service environments.

How we will support you

At UAA Group, we believe in supporting and growing our people. The End User Computing Support Administrator will benefit from a range of offerings that reflect the company’s values and support well‑being both at work and at home:

• Study Assistance
• Additional Leave Benefits
• Group Insurance - Life, Total Permanent Disability and Salary Continuance Insurance
• Employee Assistance Program (EAP)
• Hybrid ways of working
• 16 weeks’ gender‑equal paid parental leave

Applicants must be eligible to work in Australia.

For more information about us and our ways of working please visit our website: https://uaagroup.com.au/

At UAA Group, we recognise diversity as a key asset to our business, and we are committed to an inclusive workplace that respects all cultures, unique perspectives and support our people to perform at their best and develop to their full potential. This helps us to create a positive impact for cu stomers, communities a nd each other every day.

UAA Group acknowledges the Traditional Custodians of the Lands upon which we work on. UAA Group pays respect to the Elders, past, present and emerging and extends that respect to other Indigenous Australians. We encourage all interested candidates to apply.