Hybrid IT Support Engineer — Windows, Exchange & 365

Alliance Airlines Pty Ltd; City of Brisbane; Hybride; AUD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Novated Leasing

Salary Packaging

Discounted Qantas Club memberships

Discounted tickets for QRU games

Discounted hotels, tours and cruises

Résumé du poste

Alliance Airlines is seeking an experienced IT Support Engineer to be the first point of contact for the IT team, delivering Level 1–3 technical support across the business. You’ll support Windows and iOS devices, MS 365, Exchange Online and hybrid environments, remotely or on-site in Nundah.

In a small team, you’ll troubleshoot incidents, manage device deployments, patching and asset lifecycle, while contributing to secure, reliable IT systems. Occasional travel and on-call duties may apply.

Qualifications

• 5+ years in IT support in a fast-paced environment.
• Strong knowledge of Windows and iOS devices and Microsoft 365.
• Experience with IT service management and device management platforms.
• Familiarity with Exchange Online, Entra ID/AD, DNS and DHCP.
• IT certifications such as ITIL or CompTIA are highly regarded.

Responsabilités

• Provide Level 1–3 IT service desk support remotely or face-to-face.
• Manage device deployments, patching, and asset lifecycle.
• Administer and troubleshoot hybrid Exchange/O365 with Azure AD sync.
• Troubleshoot LAN/WAN networks and other services as needed.
• Occasional travel and on-call support.

Connaissances

Windows

iOS devices

Microsoft 365

Exchange Online

Entra ID/Active Directory

DNS

DHCP

PowerShell

Formation

ITIL Certification

CompTIA Certification

Outils

Azure AD

Exchange Online

PowerShell

Description du poste

Alliance Airlines is seeking an experienced IT Support Engineer to be the first point of contact for the IT team, delivering Level 1–3 technical support across the business. You’ll support Windows and iOS devices, MS 365, Exchange Online and hybrid environments, remotely or on-site in Nundah.

In a small team, you’ll troubleshoot incidents, manage device deployments, patching and asset lifecycle, while contributing to secure, reliable IT systems. Occasional travel and on-call duties may apply.