First-Contact IT Support & Incident Resolver

RACQ; Brisbane; Presencial; AUD 65 000 - 90 000; Tempo integral

Resumo da oferta

Royal Automobile Club of Queensland (RACQ) is seeking a Service Centre Consultant to provide first‑contact IT support, resolve incidents and service requests, and coordinate escalations to keep business services running.

You will diagnose and resolve incidents, help users understand technology and self‑service options, maintain accurate records and knowledge resources, and collaborate with technical teams to improve service quality while complying with governance and audits.

Qualificações

• Clear communication, strong customer service and a calm approach under pressure.
• End-user support and troubleshooting across hardware, software, Microsoft Windows, Office and Microsoft 365.
• Understanding incident management, request fulfilment and escalation with accurate record keeping and prioritisation.
• Initiative and teamwork with a willingness to learn and improve services.

Responsabilidades

• Diagnose and resolve incidents and requests, escalating when needed and keeping users informed.
• Help users understand technology and self-service options.
• Maintain accurate records, support documentation and knowledge resources.
• Collaborate with technical teams, share knowledge and improve service quality.
• Follow governance, risk and compliance requirements, support audits and use resources responsibly.

Conhecimentos

End-user support

Troubleshooting

Customer service

Communication

Prioritisation

Teamwork

Initiative

Adaptability

Ferramentas

Windows

Office 365

Microsoft 365

Descrição da oferta de emprego

Royal Automobile Club of Queensland (RACQ) is seeking a Service Centre Consultant to provide first‑contact IT support, resolve incidents and service requests, and coordinate escalations to keep business services running.

You will diagnose and resolve incidents, help users understand technology and self‑service options, maintain accurate records and knowledge resources, and collaborate with technical teams to improve service quality while complying with governance and audits.