Service Delivery Engineer

GWA Group; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

GWA Group is seeking a Service Delivery Engineer to provide responsive IT support and drive a seamless technology experience across the business. The role involves supporting employees at all levels, including senior leaders, and working independently across service delivery responsibilities.

Based in North Sydney with hybrid work options, you will troubleshoot issues, manage expectations and help ensure technology services run smoothly while building strong stakeholder relationships across the

Qualifications

• Two years of IT support or service desk experience required.
• Ability to work independently and resolve issues.
• Strong communication and customer service skills.
• Experience engaging with stakeholders including senior leadership.

Responsibilities

• Providing IT support and resolving technical issues
• Supporting users across multiple business locations
• Working independently across a range of service delivery responsibilities
• Building strong relationships with stakeholders across the business
• Supporting employees and senior leaders with technology needs
• Diagnosing and troubleshooting technology problems
• Managing support requests and competing priorities
• Escalating issues when required
• Delivering clear and responsive customer service
• Assisting with ongoing service delivery improvements

Skills

IT support

Service Desk

Desktop support

Stakeholder management

Communication skills

Problem solving

Independent work

Tools

Microsoft technologies

ITIL

CompTIA

Job description

GWA Group is a leading innovator, designer, importer and supplier of sustainable water solutions for bathrooms, kitchens and laundries across residential and commercial spaces. With our iconic brands Caroma and Methven, and operations spanning Australia, New Zealand and the UK, we’re shaping a better, more sustainable future, one solution at a time.

Service Delivery Engineer

• Bring your IT support experience to a broad service delivery role
• North Sydney | Hybrid
• Work independently while supporting employees and senior leaders

GWA is a leading Australian business behind some of the country’s most recognised water solutions and home improvement brands.

About the role

As a Service Delivery Engineer, you’ll provide responsive IT support while helping deliver a seamless technology experience across the business.

You’ll work independently across a range of service delivery responsibilities and support employees at all levels, including senior leaders. You’ll troubleshoot issues, manage expectations and help ensure technology services run smoothly.

The role requires someone who enjoys helping people, communicates clearly, stays calm under pressure and takes a logical approach to problem solving.

What you’ll be doing

• Providing IT support and resolving technical issues
• Supporting users across multiple business locations
• Working independently across a range of service delivery responsibilities
• Building strong relationships with stakeholders across the business
• Supporting employees and senior leaders with technology needs
• Diagnosing and troubleshooting technology problems
• Managing support requests and competing priorities
• Escalating issues when required
• Delivering clear and responsive customer service
• Assisting with ongoing service delivery improvements

About you

You’ll bring:

• At least two years of relevant experience in IT support, Service Desk, desktop support or a similar environment
• The ability to work independently and take ownership of issues through to resolution
• Strong communication and customer service skills
• Confidence working with stakeholders at all levels, including senior leadership
• A calm and professional approach under pressure
• Strong analytical and problem-solving capabilityAttention to detail and a proactive approach
• The ability to manage competing priorities and expectations

Desirable

• Relevant IT industry certifications such as Microsoft, CompTIA, ITIL or similar
• Exposure to Microsoft technologies and corporate IT environments

You do not need a university degree to apply.

Why join us?

This role offers the opportunity to build on your existing IT experience in a supportive environment. You’ll gain exposure to a broad range of technologies, work with experienced IT professionals and continue developing your technical and stakeholder management skills.

If you have relevant IT support experience and are ready to take ownership of a broader range of service delivery responsibilities, this is an opportunity to take the next step in your career.