Hybrid IT Operations Engineer - Automation & Incident Response

zipcolimited; Sydney; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

25 days paid leave annually

16 weeks parental leave for primaryCar

Mental health wellbeing allowance

Volunteer leave

Job summary

Zip Co Limited in Sydney is seeking an IT Operations Engineer to keep our IT systems running smoothly. You will own incident management, infrastructure support, and automation to improve performance and reliability.

Hybrid work includes 3 days in the Sydney office; you will collaborate across Zip's Technology function to deliver secure, scalable platforms for customers and merchants, and you’ll have opportunities to own projects and grow your skills.

Qualifications

• Experience in IT operations, infrastructure support or a similar technical role.
• Strong troubleshooting skills and knowledge of IT systems, networks and incident management.
• Experience with scripting, automation and monitoring tools, with exposure to Windows, macOS or cloud environments.
• A collaborative approach, great communication skills and a genuine passion for solving problems.
• Relevant IT qualifications or certifications are a bonus.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.

Responsibilities

• Keep our IT systems, networks and applications running reliably, identifying opportunities to improve performance and efficiency.
• Troubleshoot and resolve IT incidents and service requests, delivering a great experience for our Zipsters.
• Monitor system health, proactively identifying issues before they become problems.
• Support automation initiatives, scripting and improvements that make our technology smarter and more efficient.
• Maintain clear technical documentation and collaborate with teams across Zip to deliver technology projects.

Skills

IT operations

Troubleshooting

Scripting

Automation

Documentation

Collaboration

Risk management

Tools

Windows

macOS

Cloud environments

Monitoring tools

Job description

Zip Co Limited in Sydney is seeking an IT Operations Engineer to keep our IT systems running smoothly. You will own incident management, infrastructure support, and automation to improve performance and reliability.

Hybrid work includes 3 days in the Sydney office; you will collaborate across Zip's Technology function to deliver secure, scalable platforms for customers and merchants, and you’ll have opportunities to own projects and grow your skills.