Hybrid IT Operations Engineer — Sydney

Zip Co; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

25 days paid leave annually

16 weeks paid parental leave

Wellbeing initiatives including $299+年

Family support policies (bereavement &

Discounted private health insurance

Holiday volunteering leave

Team social events & free breakfasts

Zip products and partner discounts

Job summary

Zip Co Limited is a digital payments company committed to delivering secure, scalable technology platforms for customers and merchants. This IT Operations Engineer role sits in our Corporate IT team to keep Zip running smoothly and drive automation across environments.

The role focuses on incident resolution, infrastructure support and proactive monitoring, with opportunities to lead improvements and collaborate across Zip teams as we embrace AI-powered tools and modern workflows.

Qualifications

• Experience in IT operations, infrastructure support or a similar technical role.
• Strong troubleshooting skills and knowledge of IT systems, networks and incident management.
• Experience with scripting, automation and monitoring tools, with exposure to Windows, macOS or cloud environments.
• A collaborative approach, great communication skills and a genuine passion for solving problems.
• Relevant IT qualifications or certifications are a bonus.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

Responsibilities

• Keep our IT systems, networks and applications running reliably, identifying opportunities to improve performance and efficiency.
• Troubleshoot and resolve IT incidents and service requests, delivering a great experience for our Zipsters.
• Monitor system health, proactively identifying issues before they become problems.
• Support automation initiatives, scripting and improvements that make our technology smarter and more efficient.
• Maintain clear technical documentation and collaborate with teams across Zip to deliver technology projects.

Skills

IT operations

Incident management

Infrastructure

Automation

Job description

Zip Co Limited is a digital payments company committed to delivering secure, scalable technology platforms for customers and merchants. This IT Operations Engineer role sits in our Corporate IT team to keep Zip running smoothly and drive automation across environments.

The role focuses on incident resolution, infrastructure support and proactive monitoring, with opportunities to lead improvements and collaborate across Zip teams as we embrace AI-powered tools and modern workflows.