Hybrid Intake Specialist – Impactful Legal Help

Victoria Legal Aid; Melbourne; Hybrid; AUD 81.000 - 97.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Salary packaging up to $15,900

Flexible working arrangements

Generous leave benefits (seasonal, GEP

Annual salary increase 3%

Public transport discounts

Professional development opportunities

Employee wellbeing resources

Zusammenfassung

Victoria Legal Aid (VLA) is hiring an Intake Specialist for our Client Intake and Information team in Melbourne. You will be the welcoming entry point, providing information on legal matters and referring clients to lawyers or non-legal services as needed, using trauma-aware communication.

You will handle client interactions via phone, webchat, or in person, delivering responsive, high-quality support while adapting as our service model evolves.

Qualifikationen

• Strong interpersonal skills and ability to build rapport.
• Effective communication to identify legal matters and needs.
• Ability to thrive in a team and collaborative environment.
• Courage, resilience and trauma-aware communication when engaging clients.

Aufgaben

• Provide information on a wide range of legal matters and referrals to lawyers or other services.
• Act as a welcoming entry point and diagnose client needs to deliver appropriate support.
• Support clients with varied experiences, maintain empathy, and adapt service delivery as the model evolves.

Kenntnisse

Interpersonal skills

Rapport building

Effective communication

Team collaboration

Resilience

Trauma-aware communication

VLA knowledge

Jobbeschreibung

Victoria Legal Aid (VLA) is hiring an Intake Specialist for our Client Intake and Information team in Melbourne. You will be the welcoming entry point, providing information on legal matters and referring clients to lawyers or non-legal services as needed, using trauma-aware communication.

You will handle client interactions via phone, webchat, or in person, delivering responsive, high-quality support while adapting as our service model evolves.