Client Intake & Information Specialist — Hybrid

Victorian Government; Melbourne; Hybrid; AUD 81,000 - 97,000; Full time

Benefits offered by this job

Hybrid work arrangement

Salary packaging up to $15,900

Superannuation

Job summary

VLA in Melbourne CBD is seeking an Intake Specialist to join the Client Intake and Information team. This fixed-term, full-time role provides information on a wide range of legal matters, referrals to lawyers, and support via phone, web chat or in person.

You will welcome clients, assess their needs using trauma-aware communication, and help connect them with appropriate services. The role requires resilience and empathetic guidance in diverse, sometimes distressing situations.

Qualifications

• Strong interpersonal skills and ability to build rapport.
• Effective communication to identify legal matters and provide guidance.
• Ability to work in a high-volume, trauma-informed service environment.

Responsibilities

• Provide information on a wide range of legal matters and referrals to lawyers.
• Assist clients via phone, web chat or in person with compassionate service.
• Contribute to improving service delivery as the model evolves.

Skills

Interpersonal skills

Client communication

Teamwork

Resilience

Trauma-aware communication

Job description

VLA in Melbourne CBD is seeking an Intake Specialist to join the Client Intake and Information team. This fixed-term, full-time role provides information on a wide range of legal matters, referrals to lawyers, and support via phone, web chat or in person.

You will welcome clients, assess their needs using trauma-aware communication, and help connect them with appropriate services. The role requires resilience and empathetic guidance in diverse, sometimes distressing situations.