Senior Claims Case Manager — Hybrid & Complex Claims

Marsh; Adelaide; Hybrid; AUD 110,000 - 150,000; Full time

Job summary

Marsh is seeking a Senior Claims Case Manager to join the Insurance Operations team. The role is based in Sydney, Melbourne or Adelaide and operates on a hybrid model with at least three days in the office weekly.

You will manage complex, high-risk claims and provide guidance, coaching and advocacy to colleagues, while collaborating with insurers, trustees and internal teams to ensure a high-quality claims experience.

Qualifications

• VCE/HSC or equivalent.
• PS 146 compliant.
• Demonstrated experience in insurance, ideally within group life insurance or superannuation.
• Excellent written and verbal communication skills, with well-developed organisation, time management, analytical and problem-solving skills.
• ASFA qualifications are a plus.

Responsibilities

• Manage and resolve complex, high-risk, sensitive and escalated claims in a timely manner.
• Build and maintain effective relationships with claimants, members, authorised representatives, insurers and trustees.
• Provide personalised case management and advocacy to support a positive client and claimant experience.
• Process and peer review high-risk claims work to support quality and consistency.
• Coach and train colleagues on claims processes, systems and product knowledge.
• Contribute to process improvements, documentation and knowledge sharing across the team.

Skills

Excellent written and verbal comms

Organisational skills

Time management

Analytical skills

Problem-solving skills

Education

VCE/HSC or equivalent

PS 146 compliant

ASFA qualifications

Job description

Marsh is seeking a Senior Claims Case Manager to join the Insurance Operations team. The role is based in Sydney, Melbourne or Adelaide and operates on a hybrid model with at least three days in the office weekly.

You will manage complex, high-risk claims and provide guidance, coaching and advocacy to colleagues, while collaborating with insurers, trustees and internal teams to ensure a high-quality claims experience.