Hybrid Implementation Consultant for SaaS API Integrations

Deliverect; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Learning budget

Weekly feature releases

Global team collaboration

Regionally tailored rewards

Hybrid work model

Job summary

Deliverect in Sydney is seeking an Implementation Consultant to lead multi‑client software deployments, from SMB to Enterprise, ensuring successful integration of our platform with client operations.

You will configure integrations, deliver training, troubleshoot issues, and collaborate with Sales, Customer Success, and Engineering. The role is full-time with a hybrid schedule: 3 days in our Sydney office and 2 days at home.

Qualifications

• 3-5 years in technical implementation, customer support, or solutions consulting roles in SaaS.
• Experience with project management, timelines, resources and stakeholder expectations (JIRA or Asana).
• APIs, data management, system integrations; hands-on with Postman for testing.
• Excellent troubleshooting and problem solving to resolve complex issues.
• Strong interpersonal and communication skills with technical and non-technical stakeholders.

Responsibilities

• Lead multiple implementation projects for SMB, Mid-Market, and Enterprise clients, managing timelines and expectations with cross-functional teams.
• Configure the Deliverect platform to align with client requirements, integrating POS, online ordering, and third-party apps using API testing.
• Deliver training sessions and provide hands-on support during and after implementation.
• Identify, diagnose, and resolve technical issues; escalate to Engineering or Product when needed.
• Collaborate with Product and Engineering to relay client feedback and improve the platform.
• Pursue opportunities to refine implementation workflows and improve client experience.

Skills

Project management

Customer support

Technical troubleshooting

Interpersonal communication

CRM knowledge

Tools

Postman

JIRA

Asana

Zendesk

HubSpot

Job description

Deliverect in Sydney is seeking an Implementation Consultant to lead multi‑client software deployments, from SMB to Enterprise, ensuring successful integration of our platform with client operations.

You will configure integrations, deliver training, troubleshoot issues, and collaborate with Sales, Customer Success, and Engineering. The role is full-time with a hybrid schedule: 3 days in our Sydney office and 2 days at home.